Christopher Vidal Email & Phone Number

RTP, NC

• : Support and execute move, add and change management for Cisco’s managed voice over ip (VOIP) service.
• Create and execute innovative and outcome-oriented customized automation per the requirements of each specific change.
• Ensuring effective quality control and auditing by logging and storing each step of change execution.
• Attend Bi-weekly CAB meetings to discuss progress and assignment of each pending or new initiative.
• Using stored backups or data obtained directly from network elements; identify, analyze and report project risks.
• Conduct impact analysis to assess consequences of the change requirements on existing device configuration and client services.

Winston-Salem, NC

Acts in the highest level technical role as an individual contributor and/or team lead for the most complex technical support and operating systems or subsystems initiatives. Leads, conducts, and coordinates the analysis, planning, and implementation of systems software and/or hardware. Analyzes, designs, codes, tests, debugs, maintains, modifies, and.

Cary, North Carolina

• 2006-2012 Verizon Business Cary, NCFocus: Support implementation of newly acquired network management contracts and move, add and change management.
• Designed and executed first-ever internally used configuration script to place Verizon default network management configuration on multi vendor client networks resulting in lower contract bids, rapid ROI, increased.
• At the forefront of the development, testing and implementation process, including custom tool evolution that fit individual client needs.
• Provide technical consultation to design engineers to develop management configuration solutions based on predefined standards and varying network element requirements.
• Develop tools for internal and external team members used to gather information and statistics related to network elements pre and post implementation in support of predefined processes.
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions; acts as advisor to all project team members to meet schedules and resolve technical.

Tier 3 technical support and troubleshooting of web caching services and NetCache hardware devices.

Very diversified duties. Primary responsibilities include system and equipment support, technology assessment, system performance analysis, specification development, test and evaluation, system integration and/or migration planning of infrastructure devices and circuitry used to support client managed network elements. The management platform consists of.