: Support and execute move, add and change management for Cisco’s managed voice over ip (VOIP) service. • Create and execute innovative and outcome-oriented customized automation per the requirements of each specific change. • Ensuring effective quality control and auditing by logging and storing each step of change execution. • Attend Bi-weekly CAB meetings to discuss progress and assignment of each pending or new initiative. • Using stored backups or data obtained directly from network elements; identify, analyze and report project risks.• Conduct impact analysis to assess consequences of the change requirements on existing device configuration and client services. • Assist in the assessment and prioritization of changes. • Assist Design Engineers in obtaining existing network element configuration data used to define change requirements. • Created stand-alone Windows Desktop GUI executable to solve Tier 1 and 2 DNS resolution issue. • Supported Tier 1 and 2 in obtaining running statistics from network devices using automation. • One of two having Root access to the Linux server supporting change management scripting. • Performed admin functions, create cron jobs, loaded services such as snmp and tftp.

Acts in the highest level technical role as an individual contributor and/or team lead for the most complex technical support and operating systems or subsystems initiatives. Leads, conducts, and coordinates the analysis, planning, and implementation of systems software and/or hardware. Analyzes, designs, codes, tests, debugs, maintains, modifies, and documents operating systems. Plans and defines systems software and/or hardware requirements and determines system specifications and/or customizations. Directs the design of subsystems and integration of total systems. Identifies and resolves the most complex problems. Provides leadership, direction and/or guidance to less experienced staff.: 10+ years of experience in operating systems analysis/ engineering. Reviewed Perl and Expect code, as it relates to network management and commands based on the Cisco IOS command set. Developed efficiencies through intelligent design and consolidation of automated systems management code. Contributed to the development of network management standards, as it relates to QoS, IPSLA, and Netflow

2006-2012 Verizon Business Cary, NCFocus: Support implementation of newly acquired network management contracts and move, add and change management. • Designed and executed first-ever internally used configuration script to place Verizon default network management configuration on multi vendor client networks resulting in lower contract bids, rapid ROI, increased productivity and reduced costs. • At the forefront of the development, testing and implementation process, including custom tool evolution that fit individual client needs. • Provide technical consultation to design engineers to develop management configuration solutions based on predefined standards and varying network element requirements.• Develop tools for internal and external team members used to gather information and statistics related to network elements pre and post implementation in support of predefined processes.• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions; acts as advisor to all project team members to meet schedules and resolve technical problems.• Leverages a broad range of skills within a professional discipline to effectively perform routine and/or complex assignments; demands familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices. • Seasoned professional contributor. Strong analytical and/or technical skills. Functions in a lead capacity, and trains others.• Multiple Ovation Awards for outstanding support related to creation, customization, execution of scripts and tools used during management take over of very large diversified client networks.

Tier 3 technical support and troubleshooting of web caching services and NetCache hardware devices.

Very diversified duties. Primary responsibilities include system and equipment support, technology assessment, system performance analysis, specification development, test and evaluation, system integration and/or migration planning of infrastructure devices and circuitry used to support client managed network elements. The management platform consists of HP/Sun servers and Cisco Routers. Maintain and troubleshoot gateway routers, configuration and circuitry connecting to client networks via Frame Relay, ATM or MPLS. Tier 3 over group responsible for test and turn up of clients managed devices. Possess understanding of multiple Unix operating systems. In a Unix mini-admin role, provides technical leadership and mentoring to all associates using HP-UX 11.0 and Solaris 5.8 servers and Microsoft desktop OSs and applications. Administration support extends interdepartmentally. Assigned complex projects involving scripting and systems analysis. Consistently meets deadline and able to manage large projects simultaneously. Creates and maintains platform/architecture documentation, and provides continued process improvement in area of responsibility. Successfully interfaces with outside vendors for the support and maintenance of standards, resolution of problems and other operational issues. Works with very little supervision, effectively communicates with all co-workers in a professional manner and available for non-business hours support when necessary. Proven ability to problem solve and develop solutions.