Christopher Viel Email & Phone Number

Maryland, United States

Belcamp, Md

Customer Success Manage IDP America East

Oversee daily business operations for 20,000 member athletic club.Set up and maintain multi-faceted annual schedule for 15 sports leagues and multiple social events.Hire and train all sports officials and event staff. Commended for ability to retain excellent employees.Create and maintain schedule for all sport league employees. Quickly resolve any schedule conflicts orchange requests.Recognized for ability to quickly and professionally respond to member inquiries.Acquire permits for fields and facilities for all upcoming leagues and events, minimizing any schedulingdelays.Manage inventory replenishment of all equipment for leagues/events.Perform changes and upgrades to the club website using HTML.

Promoted to Operations Manager due to successful track record as Branch Administrator.Oversaw daily business operations as well as Installation, Service, and Annual MaintenanceDepartments; Managed 25 Technicians and 2 Dispatchers employed in 5 offices.Managed talent-planning program for Technicians including objective and goal setting as well asbonus program outline and payouts.Maintained primary customer database and prepared daily, monthly, and quarterly reports forleadership.Instituted, budgeted and managed Premium Service Upgrade (PSU) program that helped toincrease company’s monthly revenue stream by 15-20% within 6 months.Monitored inventory levels and purchasing activity to stay within department’s budget.Oversaw refurbishment process of used equipment at Corporate Warehouse.Managed and maintained large customer accounts, responding to inquiries and providingexceptional customer service.Assisted sales staff in acquiring new business with strong product knowledge background andWQA (Water Quality Association) certifications.Assisted Customer Service in troubleshooting customer problems and complaints.

Supervised 25 Installation and Service Technicians.Oversaw daily operations including installation of new clients, service and maintenance ofexisting clients, warehouse management, refurbishment of equipment program, and vehiclemaintenance.Monitored Field Technician hours and workload against budget and adjusted as necessary.Managed company warehouse and performed monthly inventory count.Troubleshot and quickly resolved any customer or dealer concerns.Served as liaison between Sales and Operations staff, increasing communication flow betweentwo departments.Selected to be first contact for emergency calls due to track record of quickly resolving issues.

Masters, Business Administration

Bachelor Of Science, Business Administration