Christopher Viney Email & Phone Number

Anoka, Mn

• Supports over 1700 employees and thousands of agents in a fast changing insurance setting.• Participated in special projects such as knowledge base setup and transition, specialized software support groups, and non-required ongoing training including off site support for employee training.• Received highest presentation score in company from attending customers and prospects for my presentation at PeopleNet’s annual user conference in Naples, Florida.• Receives consistently high reviews from customers and employees.• Always rated highly in support metrics.

One month temporary position.• Set up new workstations, created a program to help automate a secure system for transport and storage of sensitive HR information, IT lab work.

• Planned, implemented, and rolled out the PeopleNet solution to over 100 customers, each ranging from 5 to 20,000 trucks. Trained users in all aspects of the system; trained mechanics and third parties on proper maintenance and installation of devices running a Windows CE environment.• Developed and implemented a streamlined reporting process for customer and prospect training reviews. Created simplified Excel and Adobe Acrobat worksheets that made essential information easily accessible to all departments.• Received highest presentation score in company from attending customers and prospects for my presentation at PeopleNet’s annual user conference in Naples, Florida.• Revealed a forgotten hardware ability while assisting PeopleNet’s Beta Project Team that saved the company over $200,000 immediately in overhead costs . This has also continued to save the company money every month since then.• Consistently received praise and high marks for on-site and web-based trainings. Online trainings were accomplished using the Web Ex online desktop communication medium.• Traveled extensively in the U.S. and also to Mexico and Canada. Most trips were 3-5 days long, many times seeing more than one customer in a week.

• Provide customer service and guidance for customers looking to purchase a home theater and car audio solutions.• Visited business and home locations when necessary, coordinated installations, verified satisfaction of finished product.