Christopher Viola Email & Phone Number

San Francisco, California, Us

Provide support and implementation for hundreds of web application for AKS\ASE Public Azure environments. Provided technical assistance and consultation with IT management, clients, developers, and for all web systems environments. Provided technical support to Engineers in assisting in resolving application issues. Participated in Business Continuity and Resiliency Planning 4 times a year assisting application teams when their failover. On-call rotation as needed. Documented new processes using confluence and trained team members. Main focus now is Public Azure as well as Terraform Enterprise working in code for IACASEAKSPublic AzureTerraformAgileKanbanAzure Pack IISSplunk Dashboards and AlertingOperations Brdige ManagerAppviewX - F5sService NowConfluenceOneNoteHitachi content platformPowershell

Winston-Salem, Nc, Us

Experience: Hanes Brand Inc. – Winston-Salem, North Carolina2015-Present Windows Server EngineerWorked with a small team to support all Windows Servers for the entire Hanes Brand INC Infrastructure- Managed the CA Technologies Ticketing queue for all Request\Incidents- First point of contact for all server issues request and incidents- Maintained and Managed over 20 VM Datacenters, over 1,200 VM Servers, over 100 VM Host all over the country, and over 100 physical servers.- On call during day business hours for critical issues- Build New Virtual/Physical Servers upon request- Supported all Windows servers 200/2003/2008/2012- DNS\DHCP\AD\GPO - Decommission projects- Windows Updates- SCCM\SCOM Alerts- Hitachi SANS\VMAX- Veeam Backups for VM’s\Ultrabac Backups- File Restores\Disaster Recovery Images- Managed and supported all physical servers in our co-location at Data Chambers- SQL Clustering- Worked closely and in with other teams, SQL team, security,

Greensboro, Nc, Us

Managed Information Technology for 20 small/medium companies. This included support, installations, developing process, upgrades, procedures, tracking and monitoring devices. New implementations of software and hardware. Support of all Servers, PC’s, Laptops, Network Connectivity, VPN, switches, routers, firewalls, printers, anti-virus software. Microsoft Gold Certified Partner, Trust Wave• VMware ESX 5.0/5.5 - Currently Manage 3 host with 80 VM Servers• Active Directory/Group Policy/DHCP/DNS/WINS• Used NCentral (nable) for monitoring all network devices• Managed clients on Hosted Exchange, POP mail accounts, Exchange 2003/2010/2013• PCI compliance for client that are in our PCI Network Environment• Windows Server 2003/2008/2012, Linux Red Hat• 5505/5510 Cisco ASA/ Fortigate Firewalls• Hardware and Software Quotes• Cloud backups – Barracuda• Barracuda Spam filter• Barracuda Web Load Balancer/WAF• On call 24X7 every 3 weeks• Domain name hosting, web hosting• Manage Customers DNS/DHCP• Co-Location Services• SSL Certificates• IIS 6.0 and 7.0• SAN Management - Currently Cybernetics and HP MSA SANS

Technical Support Specialist/Product Support Specialist/Senior Helpdesk AnalystResponsible for Supporting 17,500 American Express Corporate Travel Employees: with 2nd, 3rd level support for all hardware/software/server/Active Directory technical issues. 1st level support for Telecom including moves, adds, VM, and changes. An Assistance Request Database within Lotus Notes was used to view problem categorizes and meet the Customers Service Level Agreement. My Service Level Agreement Service was 99.9%. Took part in the ITIL project • Projects included:o • Projects included:o Global Wide XP Upgrade/New PC’s/Active Directory ImplementationTook part of a small team to design, implement, and rollout Active Directory to American Express' entire Corporate Travel Industry. Once the strategy was in place, I started the creation and testing of Group Policy Object’s (GPO) for different Business Units. Upgrade new XP PC’s: Managed the XP upgrade project at different locations. Since the upgrades have been completed, I am the primary contact for Active Directory and GPO issues.o Lotus Notes Rollout/VPN Implementation/Microsoft Mail DecommissionLotus Notes: Implemented a more effective and stable environment for employees to send and receive confidential business mail. Responsible for employees ID’s, Passwords, Installation and Configuration of Lotus Notes Application. Virtual Private Network (VPN): Implemented a more cost effective Remote Access for Virtual Employees. Responsibly for the installation, configuration, and application support of VSU to provide VPN connections to the LAN.