Christopher Visconi Email & Phone Number

Northvale, NJ, US

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

• Directly oversee every campaign, from the creation to the execution to the final deliverables. Including all creative elements and QA, delivery/pacing meetings as needed, etc.
• Monitor the campaign’s performance through internal DSP and work with the operations team to help in suggesting improvements throughout the process.
• Serve as the main point of contact and the subject matter expert on campaign strategy, optimization tactics, and delivery strategies.
• Troubleshoot issues with campaign execution and deliverable production, including overviews of pacing/performance on an as-needed basis depending on the client.
• Customize reporting to show the success of client’s campaigns.
• Directly manage and train the Account Coordinator(s) on my team, growing into a senior leadership role.

Fort Lee, New Jersey

Greater New York City Area

• Reviewed copy and made recommended changes using AP style guides and in-house style guides for error-free documents.
• Updated digital media with snappy, timely content daily.
• Wrote and edited long- and short-form copy for websites, training materials and more.
• Managed day-to-day operations of high-traffic websites (MLB.com, NHL.com), including back-end modules for league and team-specific websites.
• Communicated directly with representatives from all MLB and NHL teams, as well as members of corresponding partners.
• Utilized CMS software systems to organize, edit and distribute a high volume of video daily.

Greater New York City Area

• Assisted with basic video editing projects for the company’s baseball related campaign and initiatives, including the research of baseball statistics and content.
• Utilized CMS software and databases to create, edit and distribute videos and embed codes of the latest sports highlights to an extensive list of clients, in a timely and efficient manner.
• Communicated closely with major sports leagues to provide the most up-to-date video content for our publishers and clients.
• Understood and adhered to content best practices and product specifications.
• Reviewed published materials and recommended revisions to scope, format and content.
• Communicated strategies, concepts and creative initiatives with authority, credibility and clarity, building consensus and agreement for creative approvals.

Old Tappan, New Jersey

• Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Referred unresolved customer grievances to designated departments for further investigation.

Newark, New Jersey

• Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Key team member of the sales staff responsible for marketing and sales of full, partial, single-game suite and group ticket packages.
• Participated in client-specific events including organizing sales tables, leading clients through arena tours and assisting with game day sales suites.
• Documented all customer inquiries and thoroughly and quickly.
• Responded to all customer inquiries thoroughly and professionally.