• Provided expertise to assist client in setting up private fiber optic network system utilizing Nokia DWDM and routing equipment.• Provided knowledge for key measurement indicators for setting up their own Network Operations Center (NOC).• Solicited bids from vendors for setting and operating the NOC.

Connecting people to their technological needs. Finding the best solutions for individuals and businesses for their mobility, Internet, and entertainments needs to keep people connected to the world

• Provided day-to-day oversight of team of 10 direct report network engineers and an additional 20 indirect reports including work assignments, staff development, resource planning, and accountability.• Ensured the availability of the team to cover additional assignments to ensure timely recovery of customer outages.• Managed the accessibility of the team for external and internal customers to reach the network engineers to work on restoration activities. • Coached and mentored network engineers on work practices and scheduled the team for training activities to maintain leading edge skills within the team.• Documented any disciplinary issues within the team relating to attendance or work performance issues.

• Developed and delivered training program on TDM and SONET technologies across several vendors equipment in multiple location both local in-person training and remote training through proprietary AT&T platform, Skype for Business, and Webex.• Provided technical support on SONET/TDM, DWDM, CWDM, and DACs systems. Vendors equipment includes: Fujitsu (SONET and DWDM), Alcatel, Tellabs (DACs and DWDM), Ciena (CWDM and DWDM), Nortel, Cisco (SONET and WDM), and Lucent SONET.• Provided technical support for carrier Ethernet backbone network through meshed IP network utilizing Cisco and Juniper and switches connecting back from serial port to the SONET and WDM equipmen.• Managed troubleshooting bridges to facilitate repairs on a 24/7 on-call basis.• Provided work reviews to ensure training needs and progress and feedback.

• Reviewed work in progress repairs to ensure optimal process to timely repair was being followed, removed roadblocks that might impede timely restoration, and opened bridges for both working teams and for customer updates on major cable related outages.• Provided feedback to supervisory and training/technical support team of any points of failure observed to generate training and coaching teams.• Part of project team to develop better process for better handling of bulk outages caused by major network failures to facilitate improved customer notification and less touch handling of tickets connected to the outages reducing manual time to clear list allowing assets the ability to work on other troubles.

• Conducted in-depth analysis of all network equipment related to the installation of new customer services and repair of existing services.• Built network to meet design engineer’s requirements.• Conducted acceptance testing to ensure quality of new services and to verify repair of existing services.• Troubleshot telecommunications Layer 1 equipment including network elements and fiber optic and copper cable media. Used stand-alone OTDR and embedded OTDR to narrow down location of fiber breaks to send to the field teams for repair.• Provided team lead mentoring and technical support for new members of the team.• Heavily involved in ensuring resource availability for major network buildout in support of Verizon Wireless in Michigan.

Role: Installation/Maintenance-Setup satellite delivered programming for private and public customers.-Balanced cable network throughout complexes- Interfaced with sensitive customers to schedule work and handle timely service restoration.

Role: Installation/Maintenance- Setup mobile satellite communications systems to establish vital links for mission critical data flows.- Maintained same systems to ensure non-interrupted flow of data.- Secured and concealed sites to minimize profile against background.- Utilized as technical assistance for other teams that suffered obscure troubles during operation.- Ran a team of four in the work above through drill and instruction.