Christopher Volkovicky Email & Phone Number

Sales driven environment - Working in sales centric environment finding balance between volume sales and high end sales. Use Consultative selling - with individual interactions and conversations understand the guests desires, individual preferences and interests and provide custom tailored recommendations that convert casual conversations to sales.Client experience management - Maintain positive relationships with clients. Offer personalized white glove service and addressing inquiries and resolve issues asap related to financing options, past cruise experiences and fulfillment delays. Always keep "Can Do" attitude and go above and beyond Full onboard marketing - Develop and execute targeted onboard marketing. Creating promotions and planing out cruise program on cruise to cruise basis with focus on attendance and financial results. Plan the art program, art auctions, executions and seminars resulting in increased customer interest and sales. Event coordination and presenting ability - Design and present engaging art auctions and art seminars. Create visually engaging art displays and with storytelling captivate guests attention enhancing their vacation experience and boost the sales.

Sales Team Management - Managing a sales team of up to 25 people. From creating a schedule for daily operations to full time supervision and immediate HR situation solving. Keep a high motivation level and with daily meetings boost performance. Training and Coaching - Creating and conducting 2-3 weekly training sessions to a team of 25 about excellent customer service, sales, product knowledge and all related topics in a span of 3-5month. Provide individual coaching for individual team members in their areas where improvement is required.Company wide training module development - Assist in the development, management and implementation of new training programs, policies and process implementation. Gather, compile and analyze feedback and create realistic suggestions for all new implementations.Administrative Management - Taking care of all administrative paperwork and CRM. Keep clear records of all training sessions, attendance, team member development progress and performance. Set individual sales targets for team members, make weekly reporting on financial results and inventory. Make KPI and SWOT analysis and act on findings.Full Spectrum Marketing - Create and execute marketing strategy on cruise basis - From displayed and printed materials to video TV promotions and Public announcements to drive traffic and build loyalty. Taking full responsibility daily promotions, cross-promotions with different departments and opportunities to create additional value with no additional expenses.Full Spectrum Marketing - Create and execute marketing strategy on cruise basis - From displayed and printed materials to video TV promotions and Public announcements to drive traffic and build loyalty. Taking full responsibility daily promotions, cross-promotions with different departments and opportunities to create additional value with no additional expenses.

World Wide

Sales Team Management - Oversee sales team up to 30 international diverse team members from all over the world. Set individual and team targets and take care of all paperwork related to weekly and monthly reports, inventory and sales result analysis. Handle all HR inquiries including monthly performance evaluations, promotions and disciplinary actions.Team development - Develop, conduct and improve intense training schedules for revenue departments. Cover topics like "sales", "products knowledge", "world class customer service" and in depth training about all aspects of work from fire and environmental safety regulations to in-depth sales techniques. Keep detailed logs and training records together with a long term strategy for the next 3 month.Strategic Development - Determining required short term and long term actions and goals required to boost revenue results and team performance. Planning and adjusting upcoming sales and marketing strategies based on current and past performance according to KPI's. On a biweekly basis make and present detailed analysis of changes made and impact gained based on adjustments on strategies.Inbound Style In-Person Presentation - Create and present interactive sales presentations to interested guests in audiences up to 130 people per presentation. Give useful information to gain trust and boost customer loyalty. Provide unique insights and new information customers can instantly apply to improve their day to day situation.Hands-On Problem Solver - Be available 24/7 to solve any customer service related inquiry, sales opportunities and complications with production. Have a creative approach to any given scenario with capacity to redo marketing materials in-use, adjust work schedules for the entire team and provide custom tailored solutions for every client.

Active Sales Supervision - Constantly oversee all sales operations with hands-on approach taking over all complicated transitions, custom-negotiable deals and resolve all customer service inquiries. Boost active sales team motivation and lead by example.Internal Administrative Work - Prepare all weekly sales and inventory reports. Update all internal CRM and ensure all crop-promotions materials and marketing materials are up-to-date and as per company expectations. Together with the revenue manager, prepare long-term strategy for team development and upcoming training.High-End Sales - Taking full control of high-end sales with complicated, multi-side deals, VIP groups and custom requests. Handle professional price and delivery negotiations, supervise execution and ensure superb customer satisfaction after purchase.

International

Finding and engaging with clients.Building a stable image and loyal and satisfied clients.Organize photoshoots on various locations, getting permission for exclusive locations.Private/ Landscape/ Wedding and action photography.Photo editing using Adobe Lightroom and Photoshop (various versions/ Mac Os and Win )Always ensuring to meet and exceed all expectations from all clients.Unselling purchased packages and always following up if the client has received and is satisfied with the final product. Mainly using Nikon cameras, but fully capable to use Sony, Canon, Olympus and Pentax cameras as well.

Providing white glove customer service to German speaking clients.Conducting sales.Work as part of international team.Supervise product manufacturing. Deal with all problem solving situations with guest satisfaction in mind.