Data Center maintenance provider:The Area Service Manager manages field Systems Engineers responding to customer calls to meet Service Level Agreements; prepares the engineers with proper training to ensure successful incident resolution; ensures all engineers conform to standard procedures and present themselves in a professional manner to the customer. The ASM is the first line of defense for supporting the local team, i.e., prior to an incident escalating to Central Engineering for help. The ASM should recognize the abilities of the team members to plan a career path. Additionally, it is the responsibility of the ASM to ensure that all paper is processed completely and accurately, on a timely basis.

IBM Hardware Support Specialist

Operations and Procurement Manager

Datacenter / Mainframe hardware support

Complex Data Center Problem Determination and Repair