Self Employed Manager
CurrentSeizing the opportunity to further my career and apply new ideas, this position has allowed me to transform the catering of a popular food and drink pub in the heart of Windermere. My remit is to produce the level of service, food, and drink in line with expectations of guests both local and from tourists. Within this role, like previous positions I have been able to recruit, develop, and manage a cohesive food and beverage team to deliver the highest standards of customer service. By… Show more Seizing the opportunity to further my career and apply new ideas, this position has allowed me to transform the catering of a popular food and drink pub in the heart of Windermere. My remit is to produce the level of service, food, and drink in line with expectations of guests both local and from tourists. Within this role, like previous positions I have been able to recruit, develop, and manage a cohesive food and beverage team to deliver the highest standards of customer service. By harmonising the front and back operations, I ensure the service is quick, effective, and always accurate. I take responsibility for profit and loss, health and safety, cost control and innovating measures to increase profits and reputation of the catering. Liaising with other senior management, we mastermind weekly themes, deals, and offers that maximise return on investment and drive future revenue. As part of this, my communication to all staff members is crucial so that all procedures, policies, and brand standards are consistently met. There are several noteworthy contributions to my role thus far. Setting out my strategic goals early on, I revalued the food menu full costed for the type of pub in line with growing costs to ensure budgeted profit margins. This analysis complemented by new portion control measures has resulted in slashing wastage by 30% whilst increasing gross profit from the kitchen by 15%. After scrutiny, and consideration of previous food reviews, I also introduced kitchen procedures and standards to develop the presentation and quality of the food. As this is my ‘bread and butter’, it resulted in a marked improvement from customer feedback scores. My mission after Covid-19 is to regain the momentum of popularity and success of the premise. Bringing memorable visits for future tourists and to be a comfortable, relaxing location for local customers is my continuing goal for Brookside Inn, in beautiful Windermere. Show less
