Christopher Heaton, Pmp Email & Phone Number

Dallas–Fort Worth Metroplex, Texas, United States

• Collaborated and managed globally distributed teams throughout the product lifecycle for WMS, asset tracking, and financial systems, ensuring real-time API and data validation to meet business needs. • Communicated product solutions and status updates to internal and external stakeholders, ensuring buy-in and alignment through clear written communication and virtual meetings. • Fostered positive relationships between customers, business, and development teams to drive collaboration and project success. • Maintained and developed the product road-map and JIRA backlog, enabling Agile development and providing clarity across varying levels of technical expertise. • Implemented test-driven design to improve deliverable quality, reduce defects, and accelerate delivery speed. • Led scrum activities including daily stand-ups, retrospectives, and backlog grooming to ensure team alignment and progress. • Managed and monitored KPIs using Power BI reports to track performance and guide decision-making. • Conducted root cause analysis (RCA) and followed up on solutions, ensuring continuous improvement and issue resolution. • Produced flow diagrams, process and data-flow maps, wire-frames, and prototypes with detailed product requirements to enhance understanding of end-user use cases and guide development. • Developed, owned, and executed the product road-map, ensuring alignment with business goals. • Led the testing of product solutions and new features to ensure quality and functionality. • Demonstrated analytical proficiency and communicated effectively, leveraging data-driven insights to solve problems. • Oversaw multiple software solutions in the SaaS industry, acting as the Product Owner and ensuring alignment with business objectives. • Managed technical software products for network supply chain logistics, overseeing all phases from design through development, testing, deployment, and production maintenance.

Dallas/Fort Worth Area

• Leading projects to implement robotic automation to improve efficiencies for operations and the clients.• Managed project involving EDI integration between client and third party vendors in the eCommerce area• Developed and implemented reporting tool to support operations tracking of productivity

Oversaw launch of a new Seattle branch including:• Procurement of building and equipment• Direct supervisor of a team of 6• Maintaining compliance with local and federal regulation• Implementation of new service types• Building and maintaining relationships with clients

• Beta tested new software to help identify problems and consult on improvements.• Assisted with recruiting and training of a team of sales representatives that became the highest producing office for 2 years.• Provided group and individual training for sales representatives to improve performance, customer service, sales techniques, and communication skills.

Provo, Utah

• Researched and conducted experiments on time reversal focusing on elastic waves in plates for educational demonstration purposes.• Published findings in The Journal of the Acoustical Society of America.• C. Heaton, B. E. Anderson, and S. M. Young, “Time reversal focusing of elastic waves in plates for educational demonstration purposes,” J. Acoust. Soc. Am. 141(2), 1084-1092 (2017). https://doi.org/10.1121/1.4976070

• Set company record for highest contract value two years in a row.• Negotiated price terms of sales and service agreements. • Emphasized product features based on analysis of customers’ needs.

Master Of Business Administration - Mba, Mba In Technology Management

Bachelor'S Of Science In Applied Physics With An Emphasis In Buisness, Applied Physics

Education record