Call centre team leader for the UK's largest tour operator. My role and salary are both target driven. This is a full time role.

Acupuncture and sports massage therapistAcupuncturist providing treatments to people with chronic health issues for a local charity at affordable rates.

Acupuncturist at St James Hospital in Leeds. Running a support group for men with Prostate Cancer, providing treatment and support for side effects of cancer medication.

Membership Advisor for a not for profit company providing Medical Indemnity and legal assistance to Doctors and Dentists. I worked on a fixed term contract taking incoming calls regarding membership issues, taking payments and general administration.

First point of contact for clients of a Life Insurance brokers. Role included administration of policies throughout the underwriting process; Liaison between clients, GP surgeries and Insurance Providers; Client retention and compliance with company and Financial Services Authority procedures.

PA for up to five Financial Protection Advisors at a Life Insurance Brokers. The role included administration of applications for Life and Critical Illness policies, acting as liaison between clients, insurance providers, underwriters, GP surgeries and private medical companies. My role was important in keeping the client's interest in the product during the underwriting process, which could several months, and using my knowledge of the industry to obtain the most preferential rates despite a client's medical issues. I would also answer the telephone and deal with incoming enquiries. I also acted as compliance officer, ensuring that Sales Advisors were compliant with rules set by the company and the Financial Services Authority.

Sales Consultant for the UK's largest independent mobile phone retailer. Customer care and post sales serviceEscalations and complaints. Insurance advice and salesMentoring and coaching new team membersCustomer champion - 6 100% mystery shop scores in a yearAlso visual merchandising, banking, auditing and stocktaking, one to one coaching. I often dealt with customers who were disabled or spoke little English and required extra attention and communication skillsBroadband specialistKeyholderRelief manager