Christopher Wagner Email & Phone Number

Drive resolution of technical escalations, including identification of root cause and issue resolutionExceed customer expectations on response quality, timeliness of responses and overall customer experienceProvide technical mentoring to Tier 1 Support AgentsSet up our Tier 3 team for successProvide well-thought out direction to help customers deploy and maintain the WalkMe productsAuthor and review knowledge base content to promote support scalability and improve self-service capabilitiesProvide feedback within the organization about issues that can be addressed before they become serious or widespreadPush creative thinking beyond the boundaries of existing industry standard practices to come up with process improvement

Omaha, Nebraska, United States

*Works directly with developers, merchant and intern teams on post integration issues to provide technical support, consulting and best practices.*Installation and configuration of payment APIs, and commerce products.*Conducts test scenarios with code, software, hardware, devices, and endpoints. *Communicates technical issues to PayPal merchants and internal departments. *Develops in-dept technical documents for distribution to PayPal merchants.*Ability to diagnose and identify issues with API's, Code, Services, and Network connectivity. *Experience with Software Application Debugging and troubleshooting