Christopher Wait Email & Phone Number

Charlotte, North Carolina, Us

Business Project Manager specializing in CRM Support and Development (Salesforce and PEGA) as well as Technical Writing, Debugging and Change Management

Charlotte, Nc, Us

• Working with Lines of Business management to accurately capture complaints from 150+ Third Party Suppliers. • Provide leadership and direction to a diverse team of employees to ensure project goals are met and exceeded. • Work within Salesforce and Microsoft Office to collect, analyze and report on monthly complaint data.• Integral in planning, developing and introduce current Third Party Complaints Management Initiative.• Assisted with the development and testing of technical solution.• Developed and delivered remote training for 300+ individuals.• Responsible for ongoing maintenance, development and optimization of the program.

Charlotte, Nc, Us

• Supported the development, testing & implementation of multiple releases of software to all employees of the bank. • Personally supported 300+ employees during a multi-year implementation of the largest software release within the bank this decade. • Recognized for role played in all aspects during a multi-year implementation of software with two promotions and numerous other awards.• Supported numerous other Information Technology projects that required skill sets including Project Management Analytical & Reporting Experience  Customer Satisfaction Enhancement  Sales & Margin Improvement Technical Writing Training Development Software Development

Charlotte, Nc, Us

• Worked in Call Center assisting clients with questions regarding their Business Banking needs. • Promoted after six months and eighteen months. • Recognized for exceeding expectations in all areas.• Recognized for process improvement suggestions, Exceptional Quality and Top Performer on multiple occasions. • Piloted several initiative’s on behalf of the department. • Head Hunted for several roles within the Call Center.

We were a full service travel agency specializing in Disney And Cruise Vacations, however the pandemic led us to shut down permanently.

Welwyn Garden City, Hertfordshire, Gb

• Worked for the largest supermarket retail chain in the United Kingdom. • Managed a team of ten individuals in the Fresh and Frozen department of a store. • Involved in planning and rolling out a store refit in early 2007• Developed and delivered training to employees. • Emigrated to the United States in July 2007. Unable to work for eleven months due to Visa restrictions from July 2007 – June 2008 due to Visa restrictions.