Christopher Walter Email & Phone Number

• Stakeholder communications• Development, implementation, and continual improvement of IT Service Management processes for major Incident and Problem Management• Reporting and analysis and monitor service improvement initiatives across the IT delivery function• Defining, documenting, training and managing the major incident and problem management processes across IT• Report at senior management levels including, KPI performance and progress reporting against operational… Show more • Stakeholder communications• Development, implementation, and continual improvement of IT Service Management processes for major Incident and Problem Management• Reporting and analysis and monitor service improvement initiatives across the IT delivery function• Defining, documenting, training and managing the major incident and problem management processes across IT• Report at senior management levels including, KPI performance and progress reporting against operational business plan and strategic goals• Facilitate known errors & provide documentation for IT Service Desk staff to assist in higher job resolution of outstanding incidents.• Develop policies and procedures for the management and continuous improvement of the Problem and Management process. Show less

• Stake holder communications• Incident Management Process is well managed, bridges are governed, controlled and remain focused on restoration in line with the reported impacts and restoration agreements• Processes and practices are comparable in terms of best practice, and are consistent with ITIL and CobiT frameworks

• SME for ANZ Global Branch Technologies• Providing infrastructure, design, installation and maintenance services• External Stakeholder management• Identify opportunities for process improvement• Problem investigations and root cause analysis• High Priority incident investigations and resolutions• Change implementations• Risk management• Plan, initiate and test complex and sophisticated installations;

Plan, initiate and test complex and sophisticated installations; • provide technical expertise and support of INFORMATICS Products (PACS, RIS, 3D, Cardiology); • provide support for; VMWare ESX, Windows Operating Systems, Enterprise level SAN Devices, Backup Systems, Networking Support, PC and Server Hardware; • supervise the work of others were assigned; • respond to equipment malfunction or irregularity in installation or breakdown situation; • implement best… Show more Plan, initiate and test complex and sophisticated installations; • provide technical expertise and support of INFORMATICS Products (PACS, RIS, 3D, Cardiology); • provide support for; VMWare ESX, Windows Operating Systems, Enterprise level SAN Devices, Backup Systems, Networking Support, PC and Server Hardware; • supervise the work of others were assigned; • respond to equipment malfunction or irregularity in installation or breakdown situation; • implement best procedure for fault rectification; • Setup and Configuration of Informatics Products is as per FUJIFILM Standards;• complete and submit service and installation paperwork including fault resolution. Show less

•Liaise with and manage clients•Provide application and technical support to clients•Assist with implementation and upgrades of Comrad•Monitor and communicate status of outstanding issues between Comrad and the client•Provide an escalation point to the support group•Assist Customer Services Manager and Team by providing specialist application and technical support to the group•Provide specialist application/technical knowledge to the project implementation team as… Show more •Liaise with and manage clients•Provide application and technical support to clients•Assist with implementation and upgrades of Comrad•Monitor and communicate status of outstanding issues between Comrad and the client•Provide an escalation point to the support group•Assist Customer Services Manager and Team by providing specialist application and technical support to the group•Provide specialist application/technical knowledge to the project implementation team as required•Travel to client sites for project implementation•Analyse customer workflow and business requirements and make recommendations on system configuration•Deliver training to clients•Assist with desktop and server build, configuration and support. Show less

•Document and validate Desktop deployment process and support facilities•Ensure Desktop and SOE design/configuration enforces security controls to mitigate risk to Sigma and reflect Sigma’s security policy.•Provide pro-active support and communication during the problem identification and resolution process for all desktop technologies used within the Sigma environment.•Participate in site migrations•Assist other IT teams as required to troubleshoot and resolve… Show more •Document and validate Desktop deployment process and support facilities•Ensure Desktop and SOE design/configuration enforces security controls to mitigate risk to Sigma and reflect Sigma’s security policy.•Provide pro-active support and communication during the problem identification and resolution process for all desktop technologies used within the Sigma environment.•Participate in site migrations•Assist other IT teams as required to troubleshoot and resolve issues•perform project work within the Desktop environment•work between Sigma sites including interstate sites Show less

•Installation and configuration of printer server (server 2003)•Assisted in implementation of Active Directory•Backup and restores using VERITAS backup exec and Commvault•Creating user accounts, global groups and OU’s in AD•Creation and administration of user mailboxes in Exchange 2007•Create distribution list exchange 2007•Manage and configure mailbox size quotas•Managing file and folder permissions on file server•Manage user folder size quotas using VERITAS… Show more •Installation and configuration of printer server (server 2003)•Assisted in implementation of Active Directory•Backup and restores using VERITAS backup exec and Commvault•Creating user accounts, global groups and OU’s in AD•Creation and administration of user mailboxes in Exchange 2007•Create distribution list exchange 2007•Manage and configure mailbox size quotas•Managing file and folder permissions on file server•Manage user folder size quotas using VERITAS storage exec•Seat in ICT Management Group•Extensive knowledge at a System Support level of software, hardware and applications deployed at Eastern Health.•hands on technical support for systems associated with the role•support for site based equipment including servers, backups, VOIP, PABX, UM, desktop phones, mobile phones, Blackberries, Macintosh equipment, printers, multifunction devices, desktops, laptops, scanners, modems and desktop peripheral devices.•Patching and cabling•Expert technical and operational understanding of Eastern Health sites•Maintain standard SOE•Contribute to site related maintenance and support activities•Meet System Support related KPIs and SLAs.•Assistance in projects delivery •mass deployment of equipment including PCs, laptops, thin clients and printers.•Manage the mass deployment of equipment if required•Adds, moves and changes•Reconfigure, update and upgrade equipment •Security and Risk Management•Management Reporting (as required)•Change Management communication for system changes•Asset Management•Assist in Policy and Process improvements•Vendor relations•Improve the level and quality of documentation•Escalate issues and risks •Participated in the on-call roster and activity Show less