Responsible for the marketing plan creation and execution, customer segmentation and persona creation and sales training and support for the disciplines I cover. I have been the Marketing Manager for several different lists during this time, including Psychology, Sociology, Finance and Decision Sciences.

Worked with various Marketing Managers on my team to assist in Event Planning, sales force training, sales tool creation and customer support across 7 disciplines.

Focused on new client acquisition in Personal Lines of Insurance and lead generation for Financial Services. Also responsible for current customer relationship management via policy changes and updates, yearly reviews, claims support and answering questions.

Responsible for promoting new events and suite contacts for Group Sales Department such as, making cold calls and building rapport with potential clients to increase salesResponded to guest concerns and questions to ensure quality customer service at various eventsAccountable for recruitment and selection of marketing and sales interns for Spring 2010 semesterTook part in event day activities including: assisting with the coordination of meet & greets, scanning tickets, escorting media, facilitating The Vault, ushering patrons to their seats, and managing luxury suites

Created all game day information including programs, updated statistics and game day fan giveawaysResponsible for ticket sales, Press Box operations, In-Game activities and Customer ServicePre-Game Set-up and Post-Game teardown of all necessary promotion tents and sales booths for games; Guest Services Premium Seating Department Summer 2007Greeted and assisted fans in locating their seats/luxury suitesEnsured that the luxury suites were clean and ready for the guestsAnswered and assisted guests to ensure that all their expectations were exceeded