Christopher Washington Email & Phone Number

Bastrop, TX, US

Irving, TX, US

Murray, Utah, US

Manage multiple departments within the Revenue Cycle department including payment posting,payer billing, collections, scheduling, and patient access within the facility and clinics. Reports ARstatistics to the Chief Financial Officer.Created electronic workflow to assign patient accounts to appropriate departments foraccount resolution.Manage payer.

Irving, TX, US

Manage multiple teams to orchestrate revenue cycle operations including payment posting, payer billing, collections, and patient account activities for 24 hospitals. Evaluate revenue progress against benchmark metrics and accounts receivable targets through data reporting. Analyze top denials in each payer to assist in increasing cash and reduce days in.

Richardson, Texas, US

• Directed a team of 15 to 20 Billing Coordinators to oversee the billing aspect of production in accordance to client satisfaction. Identified system gaps utilizing data metrics in order to implement process improvement.
• Streamlined process from implementation through go-live to improve client satisfaction and experience.
• Specialized in data-driven productivity regulation to support a highly efficient team.
• Created processes to implement a paperless environment within the Billing office.

Atlanta, Georgia, US

• Directed quality and performance standards through supervision of 15 staff members and in partnership with company executive team. Conducted audits on workflows and employee performance to define company-wide standards.
• Designed and implemented the quality assurance process across the Customer Service department.
• Designed and implemented a patient experience survey to receive direct feedback from patients to assist in improving patient satisfaction.
• Recognized for facilitating revenue growth by identifying and addressing gaps in processes.