Manage multiple departments within the Revenue Cycle department including payment posting,payer billing, collections, scheduling, and patient access within the facility and clinics. Reports ARstatistics to the Chief Financial Officer.Created electronic workflow to assign patient accounts to appropriate departments foraccount resolution.Manage payer enrollment in ERA and EFT for faster payments and tracking of denials which has positively impacted Days in A/R.Manage staffing needs of Patient Registration and Scheduling based on hospital census to ensure appropriate coverage for improved patient experience. Manage and train vendors on patient account follow up to improve Commercial A/R collections.Reviewed payer rejections to improve clean claim rate which has reduced biller touches toclaims.Collaborated with Case Management to create a better account workflow to ensure priorauthorizations are obtained to reduce denials for inpatient and Swing Bed patient accounts.

Manage multiple teams to orchestrate revenue cycle operations including payment posting, payer billing, collections, and patient account activities for 24 hospitals. Evaluate revenue progress against benchmark metrics and accounts receivable targets through data reporting. Analyze top denials in each payer to assist in increasing cash and reduce days in accounts receivable. Train staff and providers to ensure compliance on correct coding and documentation. Serve as a liaison across multiple departments and provided subject matter expertise to resolve all escalated matters.Increased clean claim rate by analyzing billing edits and building front-end edits to drive modifiers within the coding system to ensure the claim would bill with no biller intervention needed.Improved team engagement by involving team in process improvement strategy session to fuel collaborative discussion and employee buy-in.Implemented Employee Recognition program to facilitate exchange of ideas to improve team productivity and workflow.

Directed a team of 15 to 20 Billing Coordinators to oversee the billing aspect of production in accordance to client satisfaction. Identified system gaps utilizing data metrics in order to implement process improvement initiatives. Evaluated and educated employees to ensure that all performance met regulatory requirements and client standards. Coordinate cross-departmental communication through product and workflow knowledge to transition client between implementation and client success stage.• Streamlined process from implementation through go-live to improve client satisfaction and experience. • Specialized in data-driven productivity regulation to support a highly efficient team. • Created processes to implement a paperless environment within the Billing office.

Directed quality and performance standards through supervision of 15 staff members and in partnership with company executive team. Conducted audits on workflows and employee performance to define company-wide standards through collections of data. Analyzed and presented interpretation of data to establish benchmark metrics to drive daily operations and productivity. Collaborated with managers to drive data-driven solutions related to staff management, quality control, and daily workflows. • Designed and implemented the quality assurance process across the Customer Service department. • Designed and implemented a patient experience survey to receive direct feedback from patients to assist in improving patient satisfaction.• Recognized for facilitating revenue growth by identifying and addressing gaps in processes.