Christopher Waters Email and Phone Number
Christopher Waters work email
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Christopher Waters personal email
Christopher Waters phone numbers
A well diverse individual in the customer service industry with experience in recruiting, training, development, and leadership. I have had the privilege of working for three fortune 500 companies that have provided the professional skillset to be a valuable team member. Experience with Microsoft Word, PowerPoint, Excel, Access, Crystal reporting, and workforce management software (IEX, Blue Pumpkin/Verint Software solutions). Able to sort and analyze data, by identifying trends and developing solutions.
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Budget AnalystNasa - National Aeronautics And Space Administration Oct 2021 - PresentHuntsville, Alabama, United States -
Budget AnalystLogical Innovations, Inc. Feb 2020 - Oct 2021Huntsville, Alabama AreaBudget Analyst for NASA -
Budget Analyst For Nasa StmdAl-Razaq Computing Services Mar 2019 - Feb 2020Huntsville, Alabama -
Teller Customer ServiceRedstone Federal Credit Union Feb 2019 - Mar 2019Huntsville, Alabama Area -
Time And Attendance Coordinator South Field OperationsVerizon Wireless Jan 2017 - Jul 2018Huntsville, Alabama• Ensuring time and attendance is accurately updated for coordinators to ensure error reduction in weekly timesheet reporting. • Partnering with supervisors to verify Short Term Disability claim status, Family Medical Leave, and working with Human Resources on workers compensation and work place accommodations.• Confirming agents are reactivated in PeopleSoft upon return from leaves of absence. • Conducting annual training of coordinators on new attendance guidelines.• Preparing corrective action documentation in support of Supervisors, Associate Directors and Human Resources for delivery in a timely manner. -
Time And Attendance Coordinator- Human ResourcesVerizon Wireless Oct 2008 - Jul 2018Huntsville, Alabama Area
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Attendance And Performance Management Coordinator Business Government Customer OperationsVerizon Wireless Oct 2013 - Jan 2017Huntsville, Alabama• Ensuring time and attendance is accurately updated for coordinators to ensure error reduction in weekly timesheet reporting. • Partnering with supervisors to verify Short Term Disability claim status, Family Medical Leave, and working with Human Resources on workers compensation and work place accommodations.• Confirming agents are reactivated in PeopleSoft upon return from leaves of absence. • Conducting annual training of coordinators on new attendance guidelines.• Preparing corrective action documentation in support of Supervisors, Associate Directors and Human Resources for delivery in a timely manner.
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Resource Management Coordinator- Business Government Customer OperationsVerizon Wireless Nov 2010 - Oct 2013• Monitoring service level for Government Customer Operations. Processing schedule exceptions to ensure proper adherence.• Monitoring call volume trends and analyzing reports from IEX, and Crystal reporting.• Tracking annual trends in service level to make recommendations to operations leadership for adjustments, overtime, etc. to meet business needs.
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Quality Assurance Analyst -Business Government Customer OperationsVerizon Wireless Jul 2009 - Nov 2010• Reporting quality statistics/metrics to all levels of leadership. Working as database administrator with Witness software to ensure video and audio recordings are archived to database, and ensuring completion of all new user set-ups in Witness.
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Government Technical CoordinatorVerizon Wireless Oct 2008 - Jul 2009• Troubleshooting and handling federal government customer billing/technical inquires for cellular and mobile broadband devices.
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Operations SupervisorComcast Jan 2008 - Oct 2008Huntsville, Alabama Area• Forecasting staff requirements to meet service level and other productivity goals. • Facilitating calibration sessions with managers and supervisors to ensure consistent coaching practices.• Leading the over-night outage and quality assurance teams. • Led implementation of new e-Workforce software to support forecasting/staffing efforts. -
Customer Care ManagerComcast Sep 2006 - Jan 2008Huntsville, Alabama Area• Managing 8 customer care supervisors, 8 leads and 100+ customer account executives. Conducting weekly coaching/development sessions with supervisors on team performance. • Working with monthly profit and loss statements and calculating annual budget for call center.• Organizing and facilitating recruit campaigns to increase staff. • Lead budget planning, as well as managing the planning/organization of the call center layout for its move to a new location. • Hiring Manager/ Recruiting for new 200 seat call center. Conducted behavioral based interviews to hire staff.
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Customer Care SupervisorComcast Feb 2005 - Sep 2006Huntsville, Alabama Area• Continuously updating implemented daily reporting to provide a dashboard for associates to track daily sales numbers and improve daily statistics.• Building individual goal-driven development plans, call monitoring, and coaching to ensure customer service, increase morale and personal growth in current role and in preparation for associate career pathing. • Lead testing and conducted behavioral based interviews assisting in recruiting and hiring process.
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Service Writer/ Sales ClerkGigaparts Sep 2004 - Feb 2005Huntsville, Alabama Area• Ensuring customer satisfaction in computer and amateur radio sales. • Checking customer computers into the tech room for service.• Assisting to build computers and processing returns to vendors for credit in a timely manner.
Christopher Waters Skills
Christopher Waters Education Details
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Business Administration And Management, General
Frequently Asked Questions about Christopher Waters
What company does Christopher Waters work for?
Christopher Waters works for Nasa - National Aeronautics And Space Administration
What is Christopher Waters's role at the current company?
Christopher Waters's current role is Budget Analyst at National Aeronautics and Space Administration.
What is Christopher Waters's email address?
Christopher Waters's email address is ch****@****ess.com
What is Christopher Waters's direct phone number?
Christopher Waters's direct phone number is (818) 729*****
What schools did Christopher Waters attend?
Christopher Waters attended University Of Phoenix.
What skills is Christopher Waters known for?
Christopher Waters has skills like Telecommunications, Call Centers, Customer Satisfaction, Team Leadership, Customer Service, Data Analysis, Customer Experience, Microsoft Excel, Team Building, Leadership, Management, Wireless.
Who are Christopher Waters's colleagues?
Christopher Waters's colleagues are Steve Gilmer, Shivam Vishwakarma, Anthony Genova, Pascual Hernández Perez, Joseph Bernardi, Sam D., Jayan Selvam Lekshmi.
Not the Christopher Waters you were looking for?
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Christopher Waters
Elon, Nc1elon.edu5 +133663XXXXX
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Christopher Waters
Louisville, Ky4gmail.com, mhsinc.net, ingrammicro.com, yfai.com -
Christopher Waters
Atlanta Metropolitan Area5aol.com, bellsouth.net, costarremanager.com, gmail.com, gmail.com6 +167850XXXXX
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Christopher Waters
Wilmington, De5hotmail.com, delawarestatejobs.com, uac.org, wilmu.edu, wilmu.edu -
7backyardentertainment.com, yahoo.com, yahoo.com, sbcglobal.net, yahoo.com, yahoo.com, oktobor.com3 +132333XXXXX
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