-Gathering requirements for business process development and evaluating reporting needs of end users.-Using agile methodologies to develop new processes for accounting teams.-Being familiar with different types of database structures to access healthcare & financial data to develop reports, reconciliations, models, and dashboards for accounting teams.-Utilizing SAS, SQL, and VBA to extract, transform, and load large datasets into databases used by various teams.-Create algorithms within SAS programs to develop automated reporting solutions based on project requirements.-Research and develop new innovative ways to approach and resolve complex problems faced by multiple lines of business.-Escalate identified critical problems with business processes to leadership, and collaborate to develop effective solutions.-Communicate technological issues/limitations to accounting teams in an understandable manner. In addition, to communicating technical requirements for business processes to data science teams.-Manage deadlines on project requests, and provide regular status updates to business segment leaders.-Complete various ad-hoc requests as needed to provide additional support for accounting teams.

- Closing STAT Ledger on a quarterly and annual basis according to NAIC standards.- Retrieving data from various teams and systems to create quarterly and annual financial statements.- Posting journal entries to the ledger to recognize GAAP to STAT differences.- Completing workpapers, and tie outs to crosscheck for accuracy of reports.- Developing new workpapers for specific reporting requirements.- Ensuring internal deadlines are met for project deliverables. In addition to providing external teams with required reports by defined due dates.- Tracking and completing various state required supplemental financial reports to be filed by state prescribed due dates.- Tracking of invoices received by various state and government regulators. - Ensuring accurate payment of all Accounts Payable related items.- Modifying SQL Queries to pull data for financial reporting.- Creating data pulls utilizing Hyperion Essbase- Constructing and presenting year-over-year analysis of financials to executive leadership team.- Developing reports & analysis for Ad-hoc requests as needed.- Assisting in project initiatives for department technology team. - Working with Managers & Directors to collaborate on complex accounting issues and treatment. - Retrieving data to update financial models related to annual capital planning.- Running Queries on transaction activity to research various accounts and complete reconciliations.

-Gathering data from various sources for commercial revenue reporting.-Modifying SQL queries to gather supporting data for forecasting & revenue reporting.-Creating revenue reports from numerous projects to accurately determine cash received & accounts receivable.-Identifying missing or incomplete data, and reaching out for supporting information from various teams.-Tracking project completion, and analyzing return on investment.-Creating financial models to track project completion.-Managing databases to analyze variances on select projects.-Tracking significant project cost variances, and gathering supporting information for root cause analysis.-Compiling ad-hoc reports as needed for Sr. Management.-Participating in routine audits to ensure revenue entries are recorded with accuracy.-Provide supporting data & feedback to leadership team, to aid in cash management and the capital budgeting process.

- Analyze data from contacts with customers from various communication channels to understand contact drivers. - Providing feedback to management team at contact centers worldwide to ensure agents are following the correct procedures & processes to resolve customer issues. - Assist with data collection, warehousing, and reporting of various types.- Working with Workforce Management team to understand forecasted contact volume & variances. - Analyze key performance indicator metrics for variances to identify agents that may need additional coaching or monitoring. - Using key performance indicator metrics and service volume data to perform cost per call analysis.- Compiling ad-hoc reports as needed.- Audit concession & discounts provided by agents on customer orders. To identify potential fraud and aid in process improvement. - Compiling reports based on analysis and sharing findings with Sr. Analysts, Sr. Managers, & Directors.

- Communicate with Target customers through phone & email channels - Responsible for being knowledgeable of Target’s financial systems, business practices, marketing strategies, and procedures to resolve various customer issues. - Collaborating with Lead Specialists, Team Leaders, and Sr. Managers to develop creative solutions for complex issues within the Financial & Retail Services Pyramid. - Performed ad-hoc reports as necessary.- Appointed as Subject Matter Expert by management leadership team to supervised numerous contractor teams, while advising contractor team members on processes & procedures to resolve issues. - Completed large reconciliation projects to help customers understand billing of orders, and balances due. - Worked on cross functional teams, and numerous projects when assigned.