• Proficient in several different customer service styles, sales techniques, and computer programs including Microsoft Office. Trained in document verification, fraud detection and investigation, high risk funding, and refinance. • Work with management to develop/implement several new policies and procedures.• Conduct side by side training and Q/A sessions for new and seasoned employees.• Multiple awards and recognitions for top sales, customer services, and productivity. 2012 Q1 Department was awarded Governor’s Award for top Department in all of Capital One.• Member of various committees including Morale and Non-Profit Fundraising.• Work with multiple departments and vendors including high profile Dealerships and Banks to fund auto loans.

Head Bartender, trainer (Developer), server, shift opener/closer, expediter, saluta, prep-cook, dishwasher, catering, and limited management tasks.• Transferred from Sonterra Park Store in San Antonio in August 2004.• Casual plus environment stressing customer satisfaction/retention, up-sells, and teamwork. Utilized micros system.