Part-time employment during university summer vacation• Trained to professionally measure children’s feet and to fit new shoes, developing communication and selling skills• Photograph and article in the Clarks newsletter, for best new team member due to consistent top selling and high enthusiasm

Full-time employment during a gap year • Previous skill sets greatly enriched, giving the opportunity to gain a team leader position and Barista Maestro accreditation• Frequently supervised fellow team members, trained new members and coordinated the opening and closure of the store• Developed a capacity to maintain a professional relationship with customers and co-workers in a high pressure environment, whilst delivering high levels of customer service

Part-time employment during A-levels• Provided advanced knowledge of customer service and cash handling• Introduced and adapted to the art of coffee making to Costa standard