Christopher Werner Email & Phone Number

West Valley City, Utah, United States

Greater Salt Lake City Area

Nuwc Keyport, Washington

Security Office

Naval Base Kitsap, Wa

Marine Corps Security Force Battalion Bangor, Wa

 Classified information and materials security Proper firearm handling and maintenance Alarm monitoring and proper correlating response Surveillance techniques Force protection Anti-terrorism techniques  Inventory control for over $500,000 worth of assets Escort authorized personnel in secure areas, maintaining a professional demeanor Maintain accurate, and time-sensitive logs Educated and utilized de-escalation techniques Utilized special tactics- hand to hand combat, armed-shooter

Draper, Utah

 Motivate and inspire employees to increase sales and retention Utilized Microsoft Office products for employee tracking, sales productions and goals, and issue company memos and letters. Tran and coach agents on new policies and procedures Enforce and motivate agents to achieve and overcome production goals Reviewed stats, adherence, and set new goals with employees weekly Listen to live calls of team members for quality assurance and training opportunities Research and maintain job related knowledge to utilize and relay to team PCI compliant- enforce compliance Issue written and verbal coaching’s

Draper, Utah

 Monitor company- wide calls for quality customer service Provide feedback to agents and management to improve customer experience Train new hires on systems, navigation, and expectations of job Provide accurate and detailed reporting  Facilitated information flow from customer service, management, training, HR, and corporate to guarantee corporate objections were met

Draper, Utah

 Provide live training and assistance to employees Made reasonable policy exceptions to unusual customer request Handle level 1 escalated customer situations Follow up on customer orders and calls when necessary Liaison between customers, customer service employees, and warehouse employees Track and file missing or damage claims with UPS, FEDEX, UPSP, DHL

Draper, Utah

Greater Salt Lake City Area

Greater Salt Lake City Area

Master At Arms A School, Law Enforcement, Physical Security

Education record