Data Manager & Backup Technician
CurrentProcessed results for industrial/occupational hearing tests, respirator fits, vision screenings, and noise surveys.Prepared final reports for a large volume of clientele to assist with OSHA/MSHA compliance.Trained new hires to proficiency, assisted with retraining, and provided 24-hour on-call troubleshooting/consulting.
Used Benson occupational DBMS (Database Management Software), Microsoft Excel, and Microsoft Access to manage, manipulate, organize, and curate large volumes of audiometric data.
Completed the COHC training course (Certified Occupational Hearing Conservationist).Provided customer service and support; in-office test scheduling, consultation, inquiry, and problem resolution.Used mHelpDesk to generate Service Agreements, maintain correct client contact info, and verify job statuses.
Tracked progress of services rendered via Google Sheets.
Assisted the Licensed Audiologist by creating drafts of various documents, reports, and emails.
Refined methods for processing various types of data/results and enhanced templates for various documents.
Gathered and organized payroll info; drive times, billable hours, expenses, time exceptions, technician time sheets.
Traveled to numerous states across the country to conduct testing using the mobile testing units.