Service existing customer accounts assigned to a specific territoryMaintain customer accounts unitizing Microsoft CRM tool to retain communication and customer informationMaintain and analyze product knowledge to negotiate pricing and warranteeEstablish product needs and giving proper follow up in a timely mannerDevelop new accounts with a strategy in place to elevate salesBuild rapport with Home Depot store managers, Pro desk, and PPG territory managers to assist with customers' needsOversee product delivery to customer CRM tool

Service existing customer accounts assigned to a specific territoryMaintain customer accounts unitizing Microsoft CRM tool to retain communication and customer informationMaintain and analyze product knowledge to negotiate pricing and warranteeEstablish product needs and giving proper follow up in a timely mannerDevelop new accounts with a strategy in place to elevate salesBuild rapport with Home Depot store managers, Pro desk, and PPG territory managers to assist with customers' needsOversee product delivery to customer

Provided expert services to customers in tinting, matching, staining and all other paint related servicesProvided exceptional customer service and ascertain what each customer needs and wantsUp selling and making recommendations to customersParticipated in physical inventories, carry out re-merchandising, display and price markdown dutiesOccasionally delivered products to the customer in the fieldAdhere to all company and industry standard and perform with excellence

Responsible for inspecting the buildings and facilities to identify the required service and repair workResponsible for operating and maintaining carpentry tools and equipmentInstalled pipe assemblies, fittings, valves, and fixtures for residential customersApplied paints, sealers, and solvents to exterior and interior building surfaces such as plaster, sheetrock, concrete, and woodMatched paint colors and textures.Erect and disassemble scaffolding, shoring, braces, and other temporary structuresAssisted with demolition activities and salvaged useful material.Performed other activities as assigned

Provided expert product knowledge to customers through the features, values and benefits of each productHandled contractors and experts in the painting fields orders and request and ensured on time deliversWorked with team members to achieve and adhere to store's sales plan while meeting and exceeding individual sales quotasCorrectly handled all register transactions which included: cash handling, refunds, processing returns, and balancing the cash drawerProficient in the use of the automated colour matching and paint mixing machines

Gained knowledge and proficiency in the use of the automated CAR systemSupervised seven full time and part time associates.Identified customer and vendor requirements and ensured to adhere to their needsEnsured that the paint department was complaint with store and industry standards

Handle all customer complaints and defuse situations as needed in a professional manner to ensure customer satisfactionGreeted customers and answer all inquiries concerning location of products within the storeAssist customer in carrying their purchases to their vehicles if needed

Provided customers with an explanation of the different types of paint, finishes and toolsProvided customers with an explanation of the difference between adhesives, solvents and caulksProficient in the use of the automated colour matching and paint mixing machinesMaintained the in-stock condition of assigned area and ensured its cleanliness and safety

Received, checked and safely unloaded merchandise delivered by trucks and vendorsVerified purchase orders against the goods received and recorded damaged goods to be returnedEnsured that the amount of goods received matched that of the stores computer database, which required organizing shipments on a daily basis as well as the input of accurate counts into the databaseUpdated inventory record and prepared list for goods to be ordered

Maintained all company stockroom capacity and organizational guidelinesAssisted in processing incoming/outgoing transfers and returns to vendorReplenished merchandise to the sales floor from the stockroomAnswered queries about merchandise and provided assistance to the customers