• Work with various SMEs to improve internal processes and skillsets to enhance performance• Implemented technology solutions to improve efficiency and client engagement• Trained staff and owners in project management concepts to develop tailored solution fit for purpose• Led workshops with management to improve engagement with staff to build strong team integration and leadership values

Completed my MBA successfully - GPA 6.5

• Manage Operations and First/Second/Third Line Support, ensuring that client services are maintained to agreed service standards through continual review and improvement based on client feedback and evidence• Monitor day-to-day operational tasks in relation to Networks and Desktop support encompassing an operating environment consisting of:~200 Desktops, 200+ Laptops/Ultrabooks, 70+ Tablet Devices, 25 + MFDs , Dell R730XD Hyperconverged vSAN Nodes, 60+TB vSAN Storage, Physical Servers (Windows & RHEL), Virtual Servers (Windows, RHEL, Solaris, Core UX) incl. Web Servers, Database Servers (SQL), VPN Gateway, Proxy, Specialised HigerEd Solutions & Robotic Automated Object Retrieval Solution.• Manage team administering and supporting a wide range of system and services including Active Directory, MDM (JAMF/Airwatch), Application Deployment (SCCM, PDQ), SOE Build & Design, Service Monitoring (NewRelic, Nessus, Site24x7), Asset Management (WiseTrack), Document Management (DropBox, OneDrive, File Servers, HPE Content Manager)• Identify, develop and lead the implementation of service improvement projects to the staff and client infrastructure• Manage and coach 6 staff to ensure performance and development goals are achievedI am also an active member of the Senior Staff Forum, Library Services Development Group, Records Management Group, Service and Technology Advisory Group and several smaller specialized governance groups.

Initial position on arriving in Australia. User, Network, Software and Hardware support role for Students and Staff. The role also included some process development and improvements.

• Networks Administrator for Head Office LAN (70 users), WAN (8 Offices, 130 users) and remote users via Citrix CAG and PS4.• Administration, 2nd and 3rd Line Support of Windows Active Directory environment• Mentoring 1st Line Support staff• Day-to-Day maintenance of 15 servers, Backup Solution, Web and Mail Filter solutions• Client SOE creation and maintenance (Incl. Application packaging) using GSS v2• Identification, evaluation and implementation of new technologies• Documentation of processes and standards applying current ITIL guidelines• Involved in DR Planning & Risk Impact AnalysisKey Achievements:• Various reports on New Technologies and their impact on the company infrastructure, users and from their subsequent installation.• Regional Hardware Office Refresh projects (Incl. replacement of systems and networking components)• Organisation and execution of office moves• Full re-patch of Head Office Server room and relevant diagrams and documentation• Creation of a new Health Check Policy and the organisation of on-going Health Check Visits for Regional Offices to ensure standards are maintained

I supported the Pathology IT dept which covers over 1,000 users over 9 hospital sites across West Yorkshire.

Work whilst travelling included IT Support for individuals on a one off paying basis to short term bar and restaurant staff.

The contracts I completed included 1st & 2nd line support of servers, workstations and users. I supported workstations running Win95, Win98, NT4WS and Win2K and Servers over a variety of sites.

Support following installation of 30 node training network, including CAT5 installation and patching, setup of a NT4 Server and NT4 Workstation LAN.

First line support for Windows’95 and MS Office’97 on the desktop and the administration of over 2000 users on a mixed environment network.