Years of experience in a fast-paced, expanding SaaS company as a leader, trainer, and mentor. Driving creation and adoption of workflow & process improvementsProficient in assembling data to tell a story that highlights improvement opportunities, followed by creation of processes, implementation of processes, and monitoring of resultsMastery of a wide range of tools including Zendesk GoodData/Insights and Explore, Zapier, Slack, MS Office, Google Apps, and Adobe
Island64 & The Working Vine
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Director Of OperationsIsland64 & The Working Vine Jun 2023 - Present
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Director Customer SupportDrop Sep 2022 - Jun 2023Toronto, Ontario, Ca -
Customer Support ManagerDrop Sep 2019 - Sep 2022Toronto, Ontario, Ca
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Director Of Client SuccessHigherme Oct 2018 - May 2019Toronto, Ontario, Ca -
Customer Support Operations CoordinatorVend Jan 2016 - Aug 2018Montreal, Quebec, Ca-Collaborated with upper management to identify and address process gaps resulting in improved service to retailers-Reduced ticket volume and handle time through deflection software, revamping and developing macros, and examining the life-cycle of support interactions to optimize service-Directly communicated new process and support methods to three worldwide teams-Point person for management to analyze data and team feedback to create actionable solutions -
Customer Support Team LeaderVend Jul 2014 - Jan 2016Montreal, Quebec, Ca-Delighted retailers by leading and training a top-notch SaaS support team with friendly, comprehensive agents who focused on good process to execution for speedy and accurate support-Monitored team output against KPIs to direct development and highlight achievement-Ensured inter-team communication and training levels between international offices
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Customer Support AgentVend Jul 2013 - Jul 2014Montreal, Quebec, Ca-Actively built and expanded the Toronto Vend hub from a team of three to fifty-Launched and trained new customers on the Vend platform-Pleased retailers via phone, email, and chat support for a complex retail management platform-Generated articles for company Knowledgebase, as well as documentation for business development projects
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Branch Co-OrdinatorJovan Security Distributors Jan 2008 - Jul 2013Toronto , Ontario, Ca-Responsible for all levels of customer service: order processing, account maintenance, and relationship management-Controlled branch stock levels, identifying product that required higher and lower standard stock, and produced sales data to back product requests with purchasing-Spearheaded initiatives to raise awareness of the branch, bring back lapsed customers, and create new customers in the area
Christopher White Skills
Christopher White Education Details
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Ryerson UniversityWebsite Design & Development -
Humber CollegeCreative Writing
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Ryerson University
Frequently Asked Questions about Christopher White
What company does Christopher White work for?
Christopher White works for Island64 & The Working Vine
What is Christopher White's role at the current company?
Christopher White's current role is Experienced Support and Operations leader.
What schools did Christopher White attend?
Christopher White attended Ryerson University, Humber College, Ryerson University.
What skills is Christopher White known for?
Christopher White has skills like Customer Service, Sales, Social Media, Customer Satisfaction, Microsoft Office, Microsoft Word, Adobe Creative Suite, Management, Social Media Marketing, Photoshop, Marketing Communications, Oral And Written Communication Skills.
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