Christopher Whited Email & Phone Number

Manage life claims team to achieve maintain and surpass high levels of service.Strong leadership and problem solving skills.Ability to work with or manage projects for process enhancement and or system enhancements.Manage resources dedicated to Unclaimed Property.

• Life Claims Technical Benefit Specialist (November 2004 – current)
• The goals of the Technical Benefit Specialists are to continually improve the knowledge and processes of the Life Claim Team in order to increase customer service, improve production, ensure quality claim production.
• Filled in as Life Claims Open Supervisor for six months.
• As Supervisor: Managed Open Waiver Staff development, audits of the Waiver block and other day to day operation needs.
• Helped to implement paperless solution for Life Claims and managed support staff through transition.
• Helped develop system requirements for new claims system.

• AIS was established in October 2000 to provide brokerage services for financial advisors and the financial advisor’s clients.
• Selected to be part of the initial group that established AIS.
• Provided a personal contact to build relationships with financial advisors and to resolve service issues, open new accounts, process advisor billing requests, technical support, and brokerage transfer issues.
• Answered marketing/sales inquiries from financial advisors interested in utilizing AIS.
• Created procedures and standards to enable account transfers from other brokerages and establish new accounts.Ameritrade, Inc. New Accounts Support Transfer Resolution Specialist (Feb. 99 - Oct. 00) Resolved customer.
• Provided a personal contact to help internal and external customers resolve issues.Ameritrade, Inc. New Accounts Development Specialist (Dec. 97 - Feb. 99)