Christopher Whittaker Email & Phone Number

Nottingham, England, United Kingdom

Managed relationships between several stakeholders on a daily basis, including chairing regular meetings and providing daily reports; coordinating engineers, housing officers and technicians in a time efficient manner.• Provided training to colleagues across the business, as well as on projects with external partners. • Took ownership of complex customer complaints to prevent escalations and enact long-lasting resolutions.• Compiled reports on team performance and undertook quality… Show more Managed relationships between several stakeholders on a daily basis, including chairing regular meetings and providing daily reports; coordinating engineers, housing officers and technicians in a time efficient manner.• Provided training to colleagues across the business, as well as on projects with external partners. • Took ownership of complex customer complaints to prevent escalations and enact long-lasting resolutions.• Compiled reports on team performance and undertook quality assessments within the Voids team.• Engaging in key meetings and daily correspondence with internal and external stakeholders. Show less

Nottingham, England, United Kingdom

• Developed rigorous processes and as a result ensured minimum room for error and cultivated a team that strove for excellence in getting the best outcomes.• Demonstrated timely and accurate processing of data to maintain an efficient end-to-end process.• Developed multiple operational process maps alongside other stakeholders within the business to standardise and improve back-office processes and performance.• Maintained high standards of compliance with industry regulations and… Show more • Developed rigorous processes and as a result ensured minimum room for error and cultivated a team that strove for excellence in getting the best outcomes.• Demonstrated timely and accurate processing of data to maintain an efficient end-to-end process.• Developed multiple operational process maps alongside other stakeholders within the business to standardise and improve back-office processes and performance.• Maintained high standards of compliance with industry regulations and GDPR.• Demonstrated a ‘can do’ attitude using initiative to resolve queries. Show less

Working as a customer service officer for Robin Hood energy, at the time a very small start-up company, required a significant amount of adaptability. Calls and correspondence from customers could range from basic queries, to billing issues, technical industry issues. You needed to be organised, focused and resilient, and have the ‘can do’ attitude using your own initiative to resolve queries:• Resolved inbound customer queries, with a view to resolving on first contact andwithin… Show more Working as a customer service officer for Robin Hood energy, at the time a very small start-up company, required a significant amount of adaptability. Calls and correspondence from customers could range from basic queries, to billing issues, technical industry issues. You needed to be organised, focused and resilient, and have the ‘can do’ attitude using your own initiative to resolve queries:• Resolved inbound customer queries, with a view to resolving on first contact andwithin established SLAs.• Managed multiple inbound email streams and consistently kept response timeswithin established time-scales.• Trained new staff to resolve industry-specific queries and how to utilise multipleindustry systems Show less