• Managed Windows 10 enterprise project deployed to 1,569 systems over six months.• Led mobile device management project deploying over 750 county issued mobile phones using Microsoft Intune application.• Managing and coordinating all technology components in preparation of the opening of Durham County's Administration Complex II building.• Act as a liaison and partner with county departments to develop and maintain trusting customer relationships of past projects and… Show more • Managed Windows 10 enterprise project deployed to 1,569 systems over six months.• Led mobile device management project deploying over 750 county issued mobile phones using Microsoft Intune application.• Managing and coordinating all technology components in preparation of the opening of Durham County's Administration Complex II building.• Act as a liaison and partner with county departments to develop and maintain trusting customer relationships of past projects and ongoing programs.• Manage the Information Services & Technology department's of the organization driven "Managing for Results" program.• Provided input, designed, and communicated the Information Technology Strategic Plan.• Editor and content writer for department blog, www.dcotech.org.• Created and manage Information Technology department Twitter account.• Apply for technology awards on behalf of Durham County; Notable awards won: 2016 & 2017 PTI Tech Savvy designation, 2017 NCLGISA GIGa, 2017 Center for Digital Government 10th place Digital County, 2018 Center for Digital Government 5th place Digital County.• Develop communication plans for various department functions, including Windows 10 project, training initiatives, special announcements, and cybersecurity alerts. • Rebooted and refreshed a bi-weekly digital newsletter across the enterprise. • Scripted and directed service desk call tree to add energy and positivity to the user experience.• Assisted with strategy and execution of the annual cybersecurity awareness campaign.• Member of the customer experience team that surveys employees and analyzes the data to identify pain points and develop new ideas to improve the customer experience.• Member of the productivity tools team to identify and effectively communicate overlapping technologies to improve the end user experience.• Partnered with Purchasing division to plan, communicate, and execute vendor expo for county employees. Show less

• First Audio-Visual Administrator for Durham County.• Built the program from the ground up managing over 70 A/V installations across the enterprise with budgets ranging from $2K to $2M.• Managed $2M A/V installation project for the new Durham County Courthouse• Managed $1.5M A/V installation project for the new Durham County Health and Human Services Complex• Managed Camera Security System projects for Tax and Registers of Deeds departments• Developed… Show more • First Audio-Visual Administrator for Durham County.• Built the program from the ground up managing over 70 A/V installations across the enterprise with budgets ranging from $2K to $2M.• Managed $2M A/V installation project for the new Durham County Courthouse• Managed $1.5M A/V installation project for the new Durham County Health and Human Services Complex• Managed Camera Security System projects for Tax and Registers of Deeds departments• Developed a 10-year capital improvement plan for A/V technology• Developed and maintained A/V vendor relations.• Sought new technologies to enhance the remote user collaboration experience.• Created training materials and conducted hands on training sessions customized to the room technology.• Created and maintained knowledge base for common A/V problems.• Provided customer service and support of countywide A/V technologies.• Independent working with project progress reporting to upper level management. Show less

• Helpdesk and desktop customer service and support for internal employees.• Remote and on site software and hardware support. • Assisted with the supervision of a team of contractors while working to meet critical deadlines for the opening of a new Health and Human Services building. • Redeveloped and improved desktop images with a more streamlined process.

• Helpdesk and desktop customer service and support for departments and agencies of local government including Human Resources, Budget, Finance, Tax, Engineering, Social Services, Cooperative Extension, Libraries, Public Health, and others.

• Network and desktop customer service and support.• Migration of Solomon Business Application.• SQL syntax troubleshooting. • IP address configuration and management. • SonicWall VPN configuration and deployment.• Server configuration and deployment.• User management.