Christopher Whyte Email & Phone Number

Hope Island, Qld, Au

Responsibilities:Sales and Account Management;• Implementation of Account Management plans through understanding the customer environment to increase revenue opportunities and strengthen client relationships.• Develop, foster and retain key relationships with existing clients and likely prospects.• Support the client’s product and service expansion.• Ensure all key KPIs are met.• Monthly reporting including Business Account Summary detailing P&L, forecast planning… Show more Responsibilities:Sales and Account Management;• Implementation of Account Management plans through understanding the customer environment to increase revenue opportunities and strengthen client relationships.• Develop, foster and retain key relationships with existing clients and likely prospects.• Support the client’s product and service expansion.• Ensure all key KPIs are met.• Monthly reporting including Business Account Summary detailing P&L, forecast planning, support activity and Account Management Information.• Maintain presence at regular franchise meetings.• Assist in customer contract renewalsProject Management;• Management of the project planning and delivery of custom software enhancements and group software upgrades and installations.• Monitor and evaluate implementation to ensure all bugs and issues are identified and rectified with no impact on client operations.Business Development; • Research and management of potential customer opportunities.• Identify new areas of growth in line with company strategic objectives. Show less

Responsibilities:• Ownership of the client implementation process to ensure a smooth transition of a client business process to the Megabus Software System.• First point of contact for client to manage overall customer implementation needs.• In line with updated technical specifications and specific client requirements, analyse customer operational procedures and modify/enhance to comply with the Megabus Software Systems.• Map new operational processes to support training and… Show more Responsibilities:• Ownership of the client implementation process to ensure a smooth transition of a client business process to the Megabus Software System.• First point of contact for client to manage overall customer implementation needs.• In line with updated technical specifications and specific client requirements, analyse customer operational procedures and modify/enhance to comply with the Megabus Software Systems.• Map new operational processes to support training and implementation and ensure minimal impact on operations.• Convert existing POS system data to comply with Megabus Software Systems.• Provide application training, including front office, and advanced back office levels.• Install and / or replace computer hardware ensuring exiting data / documentation integrity is maintained at all times.• Upgrade of existing Megabus Software Systems to newer versions.• Create customer specific document layouts as required. Show less

• Provided fiont line support for Marlin POS solution• Training of new and existing software users• Consultation with clients to maximise system use and streamline processes• SQL database maintenance• Ensure all key KPIs are met.