Christopher Wilburn Email & Phone Number

Charlotte, NC, US

Riverwoods, IL, US

San Antonio, Texas, US

• Focused on streamlining risk teams with accountability measures and support structure with new risk advisory model to serve as points of contact for operational and compliance risk items. Steered organizational change.
• Demonstrated exceptional leadership, people development, mentoring, and training abilities, resulting in 23 internal promotions of high-performing team members. Created various roles and paths throughout career as.
• Transformed insufficient RCSA practices with strategic direction, process improvements, and internal control design.

San Antonio, Texas, US

• Supervised and guided team of 4 in establishing internal controls for system of record to create consistency and reliability for decision-making and reporting. Drove strategic hiring and training to improve.
• Improved data accuracy from 42% to 98% and cycle time from 7 days to 1 in 4 months by instituting a formal governance program to eliminate system of record risk data changes outside of a dedicated team to maintain data.
• Strategized and introduced a centralized audit exam management program, enhancing consistency and quality of information requests and submissions; transformed numerous audit failures by removing disconnects, rebuilding.

San Antonio, Texas, US

• Established a 65-person team to deliver continuous data monitoring and training across a quality organization with 500 testers—innovated management system analysis to understand variances in phone calls and drive.
• Boosted accuracy score from 65% reliability during initial phase to 85% in 8 months, and from 85% to 95% in 6 weeks by deploying new audit and calibration program to measure data, identify areas of concern, and.
• Doubled productivity and reduced variation with more data, higher quality, and a calmer work environment.

San Antonio, Texas, US

• Recruited to the company to rebuild a contact center quality program, charged with the strategic design of a transformational omnichannel monitoring program to assess operational and compliance risk. Ideated and.
• Scaled regulatory targeted quality testing program, expanding from 25 personnel to 250 in 1 year through internal and version controls, new simplified and standardized processes, metrics, and strategic hiring. Led.
• Designed and integrated tools with databases to create visibility. Identified 100–200 data points needed for reporting; created a data capture system that gathered actionable requirements and information across 189.

San Francisco, California, US

Strategized several risk programs, including issue management, RCSA, and operational losses, and integrated them into overall ERM. Developed 5 new processes, operational controls, risk monitoring and accountability measures, and overall risk structure.

Glen Allen, VA, US

Strategized several risk programs, including issue management, RCSA, and operational losses, and integrated them into overall ERM. Developed 5 new processes, operational controls, risk monitoring and accountability measures, and overall risk structure.

Charlotte, NC, US

• Gained extensive, hands-on experience in team leadership, creative problem-solving, quality assurance, transformation, and people development. Learned how to design, document, manage, revise, and monitor sustainable.
• Conceptualized risk control assessment that analyzed hundreds of controls, identifying key issues impacting global compliance, such as lack of controls and improper processes. Guided teams in improving controls and.
• Instituted governance of compliance requirements, conducting failure modes and effects analysis to highlight missing controls and measurements and potential issues within processes that violated federal compliance.

Bs, Business Administration

Hotel Management