Christopher Wilder Email and Phone Number
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I graduated in August 2019 with my Bachelor of Technology in Computer Science from Charleston Southern University.I have worked between three Chick-fil-A Restaurants since 2013, serving in the roles of IT Director, IT Consultant, Marketing Director, Graphic Designer, Social Media Coordinator, and Team Leader.I also have experience working as an IT Support Specialist at Roy's Wood Products from 2012 to 2014.In Summer 2018, I completed an IT Internship at the Chick-fil-A Support Center and gained a myriad of experience about the entire business and how all of the different teams in IT work closely together.From 2018 to 2021, I worked at the Chick-fil-A Support Center in Chick-fil-A HELP, the first-line support for restaurant operators and team members. In this role, I assisted restaurants with IT and payroll issues/questions.I currently work with Kelly Products as the Lead IT Systems Specialist. In this role, I provide escalated support to employees across 12 different companies, manage the financials and budget for the department, and manage all IT systems within the organization including all hardware, software, and network infrastructure.
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It ManagerKelly Products, Inc. Apr 2022 - PresentCovington, Georgia, UsReceive escalations from level 1 analysts, provide level 2 technical support to staff, including troubleshooting hardware, software, and network issues for 12 physical locations, tracking tickets within ConnectWise Manage. Automated repetitive, manual tasks by analyzing business processes to save the organization over 100 hours of manual effort each month. Work with cross-functional teams to complete tasks & projects. Act as technology lead & project manager for large-scale projects utilizing agile methodology within Jira. Created and maintain IT knowledgebase using KCS methodology for internal troubleshooting processes and procedures. Engineer and manage networking, documentation, remote monitoring, and ticketing systems to increase productivity and ensure system uptime. Manage & implement disaster and recovery tools & plans. Managed 50+ external relationships with IT vendors and advisers to control costs, drive service excellence, and mitigate risk. Perform budget & financial tasks regularly to ensure department is on-budget. -
Lead It Systems SpecialistKelly Products, Inc. Mar 2021 - Apr 2023Covington, Georgia, Us -
It ConsultantChick-Fil-A-Franchise Aug 2017 - PresentAtlanta, Ga, Us -
Social Media Coordinator & Graphic DesignerChick-Fil-A-Franchise Aug 2017 - PresentAtlanta, Ga, Us -
Team Leader & It DirectorChick-Fil-A-Franchise Jan 2019 - Aug 2019Atlanta, Ga, Us -
Team LeaderChick-Fil-A-Franchise Aug 2017 - May 2018Atlanta, Ga, Us -
Marketing DirectorChick-Fil-A-Franchise Dec 2013 - Aug 2017Atlanta, Ga, Us -
Team LeaderChick-Fil-A-Franchise Dec 2013 - Aug 2017Atlanta, Ga, Us -
It DirectorChick-Fil-A-Franchise Jun 2013 - Aug 2017Atlanta, Ga, Us -
Team MemberChick-Fil-A-Franchise Jun 2013 - Dec 2013Atlanta, Ga, Us -
It Analyst IChick-Fil-A Corporate Support Center Sep 2019 - Feb 2021Atlanta, Ga, UsProvide technical support to all Chick-fil-A Restaurants, utilizing ServiceNow platform for ticketing. Manage ticket queue and provide excellent communication and support. -
Call Center Support RepresentativeDialamerica Oct 2018 - Jan 2019Mahwah, New Jersey, Us -
It InternChick-Fil-A Corporate May 2018 - Aug 2018Atlanta, Ga, UsGained a myriad of different experiences working with Kevin Choo, including:SharePointOffice 365 Admin ManagementAzure Active DirectoryMicrosoft Teams -
It Support SpecialistRoy'S Wood Products Jan 2012 - Jan 2014Supported employee computers and workstationsTroubleshooted IT issuesAssisted in management of Windows File ServerInstalled computer systems and peripherals as requestedAssisted in development of mobile application
Christopher Wilder Skills
Christopher Wilder Education Details
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Charleston Southern UniversityComputer Science -
Central Carolina Technical CollegeComputer Technology/Computer Systems Technology -
Lugoff-Elgin High SchoolComputer Technology
Frequently Asked Questions about Christopher Wilder
What company does Christopher Wilder work for?
Christopher Wilder works for Kelly Products, Inc.
What is Christopher Wilder's role at the current company?
Christopher Wilder's current role is IT Manager at Kelly Products, Inc..
What is Christopher Wilder's email address?
Christopher Wilder's email address is ch****@****orp.com
What is Christopher Wilder's direct phone number?
Christopher Wilder's direct phone number is +180327*****
What schools did Christopher Wilder attend?
Christopher Wilder attended Charleston Southern University, Central Carolina Technical College, Lugoff-Elgin High School.
What skills is Christopher Wilder known for?
Christopher Wilder has skills like Computer Repair, Information Technology, Technical Support, It Consulting, Sharepoint, Office 365, Graphic Design, Social Media, Microsoft Teams, Social Media Marketing, Computer Science, Python.
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