Christopher Wilfert Email & Phone Number

Pittsburgh, Pa, Us

Houston, Texas, Us

Manage a business portfolio of 6 million annual revenue * 2019 - Exceeded sales goal 278%* 2020- Exceeded sales goal 235%* 2021- Exceeded Sales goal 234%*2022-Exceeded Sales goal 164%Emerald Circle Winner - Q1 Q3 Q4 in 2019 ,Q1 Q2 Q4 2020, Q1 Q2 Q3 2021, Q1 Q2 Q3 Q4 2022 Q1 Q2 Q3• Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals. Communicates to and works with the Retention Manager to resolve unique customer issues.• Reduces lost accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.• Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate.• Effectively use Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).• Acquires in‑depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.• Updates and secures customer service agreements.• Ensures that Bucket 1, 2, and 3 customers have current signed written agreements on file and the appropriate service agreement information is entered into MAS.

Houston, Texas, Us

Ranked within the top 2 in sales revenue in 2016 & 2017 -Save, Secure, and Convert cancellation requests.- Resolve escalation for customer service within a defined territory.- Generate revenue growth by utilizing a consultative selling approach in the retentionof current WM customers.- Establish and maintain a high level of customer satisfaction (ranked within the toptwo WM Inbound Account Manager representatives [Save Percentage] sinceemployment began).- Reduce lost accounts.- Increase revenue and profitability.- Match WM services with customer needs.-Effectively use WM sales productivity software tools.- Acquire in-depth industry and company knowledge to prepare proposals- Propose customer solutions.- Update and secure customer service agreements.

Houston, Texas, Us

2013-2015 Sales Averages202% to goal on Perm Business127% to goal on Roll off Business -Offer, quote, and close prospective customer sales.- Meet or exceed sales objectives and operational goals.- Field single or multiple-market customer service inquiries and transactions.- Communicate concise and accurate information.- Establish customer accounts.- Confirm understanding of customer needs, issues, and requests.- Serve as the customer advocate.- Support additional service lines.- Use authorized system to gather and provide information and update customerrecords.- Communicate to and work with the account Managers and Sales Manager to resolveunique customer issues/concerns.- Maintain and produce reports as required by management.