Christopher Wilkins Email & Phone Number

United States

Texas, United States

··I performed routine maintenance tasks on desktop hardware including upgrades, repairs and equipment replacements.·I used WIN RDP, Goverlan Remote Desktop Tool, used Citrix RDP connections to remotely access the customer’s computer to investigate the issue, then performed troubleshooting to resolution across multiple business groups.·Provided side-by-side.

Texas, United States

·Diagnosed and resolved technical issues for remote users, employing remote access tools to troubleshoot and fix software and hardware problems.·Managed the installation, configuration, and updating of software applications on remote desktops, ensured remote users had access to the latest and secure software versions.·Handled inbound customer calls to.

Texas, United States

·Resolved issues related to remote network connectivity, VPN connections, and other remote access technologies to ensure remote users connected securely to corporate systems.·Monitored the performance of remote desktop systems, identifying and addressing potential bottlenecks or issues that impacted the efficiency of remote work environments.·Documented.

Texas, United States

·Full-service technical support provided end users on an enterprise network ·Password resets, authentication, and 2-factor authentication using DUO Mobile.·Configured Hello 4 Business, File share – Drive Mapping, ·Activated Secure ID Tokens·Configured/repaired Outlook 365

United States

• Applied my troubleshooting skills to resolve computer-related problems promptly, documented tickets, and communicated the fix and the expected completion time/date to the end user.
• Used Command-Line Interface in WIN 10 to troubleshoot and resolve complex user issues.

United States

·I worked extensively with Microsoft Windows 7/8/10 Operating Systems, ·Microsoft Active Directory/Active Roles assignments, Microsoft Exchange 2016 account implementations, extensive work with Microsoft Lync/Skype for Business, ·Microsoft Print Services installations, Microsoft Office 2013/2016/365 repair and troubleshooting, and Microsoft Defender.

Texas, United States

·Liaison between business partners and technical teams to monitor and adjust auto billing cycles. ·Utilized Excel spreadsheets to gather and report results to executive level managers daily.·Used technical skills to perform system administrator duties and document the results.·Attend daily team conference calls to report the previous day's results and.

Colorado, United States

Kaiser Permanente Infrastructure Server Remediation Technician 8/2014 – 7/2016 ·Created change service request using Remedy ticketing system and coordinated with application managers to perform and manage remediation changes for real-time system upgrades and scheduled maintenance. ·Validated compliance assurance of post implementation plans for change.