Customer Experience Manager-Eastern Us
Toronto, Ontario, Canada
Responsible for Customer Experience Management, ensuring high levels of satisfaction- Expertise in customer engagement and problem-solving to resolve inquiries and issues- Proficient in onboarding new customers and service providers- Effective written and verbal communication skills- Utilized web conferencing tools for virtual interactions- Demonstrated strong customer success skills- Managed accounts and service contracts for repair and maintenance in the hospitality industry- Proficient in using software tools like Monday, Notion Productivity Software, Zendesk, Slack, and Looker