Christopher Nelson Email & Phone Number

• Primary architect and administrator for all Azure and Microsoft 365 Services in a complex hybrid environment supporting over 2000 users.• Development of Microsoft Entra ID, Intune, Exchange Online Protection (EOP), Data Retention,SharePoint, and Conditional Access Policies.• Deployment and configuration of critical IT security solutions, SecureWorks (managed SOC) andCrowdStrike.• Implementation of comprehensive email security awareness training across the organization… Show more • Primary architect and administrator for all Azure and Microsoft 365 Services in a complex hybrid environment supporting over 2000 users.• Development of Microsoft Entra ID, Intune, Exchange Online Protection (EOP), Data Retention,SharePoint, and Conditional Access Policies.• Deployment and configuration of critical IT security solutions, SecureWorks (managed SOC) andCrowdStrike.• Implementation of comprehensive email security awareness training across the organization leveraging the KnowBe4 platform.• Software deployment and Windows Update management operations using Intune and LogMeIn.• SharePoint site creation, access management, and developed custom PowerApps to streamline workflows.• PowerShell scripting for automation, enhancing efficiency and productivity.• On-Premises Active Directory administration and development of Group Policy Objects (GPOs).• Assistance with email migrations between tenants from various business acquisitions.• Maintenance and optimization of on-premises server infrastructure, including virtualized environments.• Management of Konica Minolta enterprise print system for all offices. Show less

Austin, Texas Area

• Primary administrator for all Microsoft 365 software and services.• Configuration and implementation of Exchange Online and Microsoft Teams policies in a regulatedorganizational setting.• Azure Active Directory administration within an on-premises hybrid environment.• Virtual training sessions for Microsoft Teams through the production of videos and IT “tech talks” to keep users updated on the latest features and best practices.• Overall focus on automation and innovative… Show more • Primary administrator for all Microsoft 365 software and services.• Configuration and implementation of Exchange Online and Microsoft Teams policies in a regulatedorganizational setting.• Azure Active Directory administration within an on-premises hybrid environment.• Virtual training sessions for Microsoft Teams through the production of videos and IT “tech talks” to keep users updated on the latest features and best practices.• Overall focus on automation and innovative solutions to enhance end-user productivity and efficiency.• Collaboration with external vendors for software and server implementations and ongoing support.• Support for the on-site Austin lab and datacenter operations as needed. Show less

• Assistance with the migration of all company servers to Microsoft Azure and then serving as the primary administrator for the cloud environment.• Email migration from on-premises Exchange to Microsoft 365.• Develop tape/disk backup procedures, overseeing all backup jobs and restores using Symantec Backup Exec.• Administration of OneDrive and the SharePoint Online environment for the organization.• Health monitoring, capacity planning, and system configuration updates for… Show more • Assistance with the migration of all company servers to Microsoft Azure and then serving as the primary administrator for the cloud environment.• Email migration from on-premises Exchange to Microsoft 365.• Develop tape/disk backup procedures, overseeing all backup jobs and restores using Symantec Backup Exec.• Administration of OneDrive and the SharePoint Online environment for the organization.• Health monitoring, capacity planning, and system configuration updates for production servers, utilizing VMWare and the Microsoft Azure Portal.• Administration of the Sophos antivirus server, including regular updates and reporting services.• Construction of an additional VMWare server, facilitating the migration of existing VM’s, and implementation of redundancy measures.• Maintain and update network and server security including File Server/FTP access.• Creation of install packages for updates to proprietary applications and development of various VB scripts.• Avaya phone system maintenance, creation of hunt groups, custom short codes, and other tailored configurations.• Support for organizational changes and physical hardware within the on-premises NOC environment. Show less

Sugar Land

• Troubleshooting workstations, corporate and site Cisco networks, and Avaya phone systems to ensureseamless operations.• Creation of user profiles and security groups within Active Directory.• Collaboration with Network Administrators to set up and configure site-to-site VPN tunnels, virtual machines (VMs), and Cisco firewall rules.• Set up ISP’s for new sites and assist with local network configurations.• Configure remote site laptops and wireless access points for… Show more • Troubleshooting workstations, corporate and site Cisco networks, and Avaya phone systems to ensureseamless operations.• Creation of user profiles and security groups within Active Directory.• Collaboration with Network Administrators to set up and configure site-to-site VPN tunnels, virtual machines (VMs), and Cisco firewall rules.• Set up ISP’s for new sites and assist with local network configurations.• Configure remote site laptops and wireless access points for integration with Electronic Medical Records (EMR) systems.• Utilization of vSphere and Windows Event Viewer to diagnose and resolve issues with the Healix application server.• Management of Citrix sessions and addressing related issues to optimize user experience and productivity.• Coordination with external vendors for the implementation of specialized software and hardware solutions at remote sites.• Creation of comprehensive technical documentation using Confluence to document processes, configurations, and troubleshooting procedures for reference and training purposes. Show less

Houston, Texas Area

• Cooperation with IT team members to deliver comprehensive remote and on-site support services to a user base exceeding 700 individuals.• Utilization of Dell KACE for efficient system imaging, robust reporting, and seamless deployment of software scripts.• Configuration of Windows security permissions and access control systems.• Assistance with Windows file server, Avaya phone system, and Extreme network switch hardware setups for new office relocation’s.• Creation and… Show more • Cooperation with IT team members to deliver comprehensive remote and on-site support services to a user base exceeding 700 individuals.• Utilization of Dell KACE for efficient system imaging, robust reporting, and seamless deployment of software scripts.• Configuration of Windows security permissions and access control systems.• Assistance with Windows file server, Avaya phone system, and Extreme network switch hardware setups for new office relocation’s.• Creation and management of Outlook resource rooms and distribution lists using the Exchange Management Shell.• Mobile device support for iOS, Android, Windows, and Blackberry devices. Show less

Sugar Land

Sugar Land

Sugar Land

Master’S Degree, Computer Information Systems

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management