Christopher Williams Email & Phone Number

Liverpool, England, United Kingdom

Brent Cross

A British grocery multinational retailer. My duties included: - Being relied upon to manage the department in the absence of the manager.- Leading and mentoring new colleagues resulting in the successful completion of their probation periods.- Successfully implementing new policies and procedures throughout the business achieving increased sales and reduced waste figures.- Liaising with the manager and working as part of a team to surpass sales targets. - Regular use of POS systems.- Merchandising stock to achieve maximum sales potential. - Representing the company by demonstrating a customer focused approach and consistently maintaining and surpassing quality standards.

Oval

A luxury clothing brand founded 1985, A temporary position within Head Office based in the contact centre: - Individually assisting customers via the telephone and email, ensuring their every enquiry including complaints where responded to appropriately to ensure customer retainment and satisfaction. - Liaising with our stores to maintain a high-quality customer service experience throughout the UK- Ensuring availability of stock across UK stores.- Maintaining contact with store staff to generate and compile their feedback of current procedures for review.- Sourcing items and keeping all customer records up to date

Old Street

Customer Service Agent, CCA International: a leading expert in customer relations who operate within designed and high-performing contact centres. I worked in many departments including: Rated People: Founded in 2005, Rated People is the UK’s largest online trade recommendation service and its mission is to connect homeowners with quality local tradesmen. My responsibilities included:- Making outbound calls to assist Tradesmen in order for them to become successful in using the service - Responding to customer enquires whilst focusing on achieving a positive outcome. - Using Sugar Customer Relations management system for sales force automation and customer support.Motability Operations: Set-up in 1977, Motability enables disabled people and their families to lease a new car, scooter or powered wheelchair, using their Government funded mobility allowance. My responsibilities included: - Dealing with customers’ Motability requests and responding to their concerns regarding their application for a Motability vehicle. - Provide a productive yet empathic approach to vulnerable customers. - Maintaining and updating a customer database to ensure customers receive relevant and convenient suggestions personalised to their experience and needs.

Bachelor Of Arts - Ba, English Literature, Certificate Of Higher Education

Access To Higher Education Diploma

I studied an Access to Higher Education Diploma, focusing on Humanities. My core modules included English Literature, History and Law

Education record

9 GCSEs A-C