Christopher Williams Email & Phone Number

Las Vegas, NV, US

• Managing a book of business for small to large local businesses
• Increased revenue goals yearly to exceed chamber year end goals
• Retaining new and existing business yearly and renewal
• Hosting quarterly business mixer meetup events at local venues
• Arrange ribbon cutting events for new chamber members
• Liaison between chamber members and local businesses

US

Las Vegas, NV, US

Henderson, NV, US

• Develop working relationships and good rapport with players, irrespective of their level of gambling.
• Accountable for the creation, development, attendance and execution of multiple players, sporting and gaming tournaments
• Answer queries posed by casino players and resolve complaints including all service provision issues.
• Manage service delivery to casino players and ensure players are satisfied with service provided by the casino.
• Driving gaming revenue quarterly to meet department goals
• Liaison between various department heads and staff to coordinate guest events, transportation, dining experience and hotel stay

Chicago, Illinois, US

• Manage and lead the Concierge team over multiple locations to ensure they offer the best service, knowledge and assistance to guests.
• Act as the “Service Champion” for Corporate Concierge; display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty and integrity; lead by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
• Communicate performance expectations in accordance with job descriptions for each position and monitor progress.

Las Vegas, Nevada, US

• Launching kickoff and closing events at hotel venues for conventions held at LVCVA, Sands, and Mandalay Bay.
• Outreach coordinator updating local retail businesses, concierges, VIP services, about upcoming events hosted throughout the property
• Partnering with nonprofits and local businesses and meet groups to host mixers at SLS Venue
• Hosting local clients at SLS Day life & Nightlife venues
• Increasing hotel revenue by driving international, domestic, and local market through hotel incentive programs

Las Vegas, Nevada, US

• Handles guests in the most courteous and efficient manner while responding to guest inquiries or concerns regarding the guest experience.
• Anticipates guest needs and/or engages guest to capture all possible up-sell and cross-sell opportunities, and recommends appropriate solutions to the particular guest interaction to maximize these increased revenue.
• Provides guest experience that meets or exceeds applicable industry rating standards (Forbes, AAA, Zagat, etc.), in addition to meeting established Contact Center standards for service excellence (i.e. Quality, Not.
• Inputs guest information into source systems as well as unified desktop (GUI) computer system, ensuring maximum data integrity and accuracy.
• Secures and processes advance deposits when making guest reservations.
• Gives accurate directions to the resort and local attractions.

Las Vegas, Nevada, US

• Leads representative for fashion stores partnering with TAO Group on marketing a future event.
• Updating managers with monthly convention schedule.
• Updating daily social media platforms (twitter, Facebook, LinkedIn, Instagram)
• Speaking with hotel concierges on current weekly events @ TAO Group
• Responsible for building new relationships with new hotels, boutique stores, and local retail stores.
• Facilitate arrivals and departures for guest to nightclub venues.

Booking unsigned pop, rock, & R&B singers weeklyStructuring weekly radio package ratesResponsible for booking on air radio personalitiesManaging VIP service table/bottle service

Account review and managementTraining new hires on company workflowAssisting customers with quality complaintsMulti TaskingAssisting customers in protective equipment selection

Newark, NJ, US

Providing timely and accurate customer serviceCommunicating information regarding customers claim statusResolving telephone inquiries and written correspondenceKnowledge of medical terminology and codingProcessing professional and institutional claimsKnowledge of Coordination of Benefits

Lake Forest, Illinois, US

Performing Weekly Cycle Inventory CountTracking customer order through SAP SystemCounterline SalesRefrigeration certification R-22

Education

Education