Christopher Williams

Christopher Williams Email and Phone Number

Building a smarter future for my local city @ City of Casey
narre warren, victoria, australia
Christopher Williams's Location
Melbourne, Victoria, Australia, Australia
Christopher Williams's Contact Details

Christopher Williams work email

Christopher Williams personal email

n/a
About Christopher Williams

I've never been great at self promotion, but let me give you a glimpse of the drive that fuels me, from changing car clutches to changing communities. Here are 5 quick facts about me.1: Right out of high school, I dove into the world of automotive mechanics. Fixing cars wasn't just about bolts and grease; it was a lesson in unravelling complex systems and processes. When something broke, it became a puzzle to solve. Was it the immediately visible issue or a hidden glitch in the network of parts? The hunt for the root cause became an obsession.2: I had a stint with Australia's largest electronics retailer, managing multi-million dollar budgets month after month. Yet, as my wife, a nurse, shared her stories of saving lives every day, I couldn't help but feel my work lacked a certain purpose. She was saving lives, and I was selling TVs. It hit me like a lightning bolt—I needed to align my career with my passion, doing something that would positively impact lives.3: In my world, I've learned that if you're ever the smartest person in the room, it's time to find a new room. I'm lucky to be surrounded by brilliant minds in my current organisation, I embrace the opportunity to share insights, and I thrive on the notion that I can learn from those who outshine me. Each year, I'm reminded of the boundless talent out there. Age and industry are no barriers, and I'm constantly driven to elevate myself, fueled by inspiration rather than ego.4: Problems aren't setbacks in my book; they're puzzles and keep my work interesting. I am always seeking pathways to innovation. I see every challenge as an opportunity to innovate, and if I stumble, I do so eager to embrace the next opportunity. The world of business teems with more great ideas than we can ever successfully execute. The true challenge lies in knowing when to say no and pivot.5: While I don't publicise this much, I love what I do, and I'd do it for free.

Christopher Williams's Current Company Details
City of Casey

City Of Casey

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Building a smarter future for my local city
narre warren, victoria, australia
Website:
casey.vic.gov.au
Employees:
830
Christopher Williams Work Experience Details
  • City Of Casey
    Smart Cities Project Officer
    City Of Casey Feb 2023 - Present
    Narre Warren, Victoria, Australia
    At the City of Casey, the Smart City program uses technology and innovation to collect and use data to drive better decision-making. The decisions our data influences include city planning, accessibility, community programming, site redevelopment and more. My role in this includes:• Consulting with internal stakeholders and the community to understand the challenges people experience daily. • Developing and recommending solutions to validate the root cause of issues through data gathering and to help build a business case for an enduring and appropriate resolution.• Working with city planning teams to create development control plans to ensure smart infrastructure is built into space planning. • Installation of free public WiFi to abolish the digital divide in Australia and provide digital equity to Casey communities with socioeconomic, gendered, cultural and ableist barriers to accessing the internet.• Deploying a sensory IoT layer across the city to capture data about how the community uses various assets, facilities, and precincts to drive decision-making around accessibility, redevelopment requirements and the suitability of facilities in Casey.• Work with startups, local industry entrepreneurs and the education sector to understand community concerns and research barriers and provide them opportunities to explore solutions they have to offer through the process of a "living lab" that uses Casey as their test bed.• Experiment with new data-gathering solutions that utilise IoT technology for one-off small-scale prototype deployments.• Collaborate and network with other local government departments to replicate the success of smart city implementations in their municipalities.• Amalgamate and share collected data with the community using the Open Data Platform.
  • Prestige Inhome Care
    Process And Training Coordinator
    Prestige Inhome Care Feb 2021 - Feb 2023
    • Overseeing process improvement in the client services team• Data review and analysis to determine the efficacy of various business functions• Implementation of frontline leadership continuous improvement program• Project Manager for client focussed software implementation• Client services consultant for core system replacement requirements• Implementation of new client services induction program• Review of all process documentation ahead of recent audits• Design and delivery of all client services training• Delivery of digital training to several hundred field staff for compliance, project rollouts, skills building etc.• Project implementation training consultant to ensure smooth rollout of new company wide initiatives.
  • Jb Hi-Fi Solutions
    Team Manager
    Jb Hi-Fi Solutions Jan 2020 - Feb 2021
    Southbank
    • Developing and coaching of a team of 10 to achieve financial targets• Regular reporting on individual and team statistics as well as centre wide statistics• Liaising with a national network of stakeholders to secure positive outcomes for customer orders with reduced wait times and lower financial impact to the organization• Minimising errors through root cause analysis • Quality checking customer interactions• Following up customer feedback• Managing stock levels for insurance orders across several warehouse locations.• Real time call queue management.
  • Assurant
    Acting Training Manager - Insurance
    Assurant Jun 2019 - Jan 2020
    Camberwell
    • Designed and developed the training materials for a major product launch• Designed process flow charts, scripting and E-learning materials to ensure legal compliance• Implemented training and safe working practices for a temp call centre team • Negotiated system implementations that met the security requirements of overseas call centres• Travelled interstate to work with stakeholders in our warehouse and process map supply chain activities• Worked with several technology stakeholders to ensure live system environments were tested and worked. • Participated in system pressure testing to ensure system readiness• Documented weekly progress for reporting purposes• Full handover of all training, systems, reporting and processes to my successor
  • Asurion
    Quality Assurance Training Lead
    Asurion Oct 2013 - Jan 2020
    Melbourne, Australia
    • Distributed and completed quality assessments for the call centre with 100% completion rates month on month • Built and maintained reporting on call quality to develop a visual representation of quality in the centre. • Strategized with front line leadership to improve centre quality by 30% over 6 months and improve NPS from 28 to 78 over the course of 12 months• Delivered training based on knowledge and skill gaps identified through quality reporting to improve process compliance • Designed and developed training content for delivery by a variety of assessors• Undertook calibration exercises with other quality assessors to achieve and maintain a quality variance of less than 10% between all assessors. • Liaised with stakeholders on training needs and quality concerns to tailor training needs to the centre. • Built and maintained induction materials as well as carrying out several inductions including one overseas rollout. • Completed in house course work that qualified me internally to deliver training for the “Masters” program of leadership development• Worked as a mentor for coaches in the organization providing feedback on coaching sessions and calibrating coaching sessions in a group setting to improve the consistency and effectiveness of coaching sessions• Strategized with other coaching consultants on meeting coaching effectiveness targets• Worked at mentoring several coaches towards achieving in house qualifications as a coach which are in line with BSB51915 Diploma in Leadership and Management• Mapped the in-house qualifications to the BSB51915 to help coaches achieve this qualification if they chose to pursue it.
  • Salmat
    Team Leader
    Salmat Aug 2009 - Oct 2013
    Melbourne, Australia
    At Salmat I performed as a team leader for both Fairfax Media and Telstra. during that time my accomplishments included:- Provided coaching support to a team of 15 agents - Provided real time analysis of call queues and managed rosters - Obtained a certificate IV in Frontline Management- Voted Team leader of the year 2012 by People and Culture - Created R&R and team based activities to promote competition to improve results.
  • Probe Group
    Retention Specialist
    Probe Group Aug 2008 - Aug 2009
    Melbourne, Australia
  • Ucms
    Customer Service Representative
    Ucms Sep 2007 - Aug 2008
    Melbourne

Christopher Williams Skills

Quality Assurance Customer Experience Team Leadership Training Management Team Management Customer Service Telecommunications Business Process Improvement Coaching Customer Satisfaction Call Centers Root Cause Analysis Project Management Microsoft Office Lean Six Sigma Troubleshooting Teamwork Articulate 360 Leadership Change Management Reporting Microsoft Excel Microsoft Powerpoint Crm Performance Management Time Management Social Media

Christopher Williams Education Details

  • Iassc
    Iassc
    Green Belt
  • Salmat
    Salmat
    Completed
  • Mr Wed
    Mr Wed
    Completed

Frequently Asked Questions about Christopher Williams

What company does Christopher Williams work for?

Christopher Williams works for City Of Casey

What is Christopher Williams's role at the current company?

Christopher Williams's current role is Building a smarter future for my local city.

What is Christopher Williams's email address?

Christopher Williams's email address is ch****@****.com.au

What schools did Christopher Williams attend?

Christopher Williams attended Iassc, Salmat, Mr Wed.

What skills is Christopher Williams known for?

Christopher Williams has skills like Quality Assurance, Customer Experience, Team Leadership, Training, Management, Team Management, Customer Service, Telecommunications, Business Process Improvement, Coaching, Customer Satisfaction, Call Centers.

Who are Christopher Williams's colleagues?

Christopher Williams's colleagues are Kara Stuart, Juli Stickler, Michael Jansen, Sally Elliott, Ariba Naqvi, Bek Harper, Robert Wyatt-Murray.

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