Install and troubleshoot Windows desktop operating systems and Office applicationsPerform basic hardware repair and replacementDiagnose and resolve phone and internet issues, and assist team members with Wi-Fi connectivity challengesTroubleshoot basic LAN/WAN connectivity issuesAssist with badge access and trackingSet up, maintain and troubleshoot company cell phonesAssist with shop floor activities (Zebra printers, etc)Hyper V and VMware maintenanceSetup VoIP desk phonesImage computers with GRUB, Rufus, and Paragon toolsSet up network printersManages network file shares and permissions

• Configuration, deployment, and update of institution’s computers.• Evaluate documented resolutions and analyze trends for ways to prevent future problems.• Field incoming help requests from end users via both telephone and work orders in a courteous manner. • Prioritize and schedule problems. • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. • Identify and learn appropriate software and hardware used and supported by the institution. • Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. • Develop help sheets and knowledge base articles for end users.• Perform user account creation and management.

Organized healthcare paper work, answer and directed phone calls utilizing overhead paging system, maintains HIPPA standards and regulations, utilized healthcare data entry technology, and collaborated with nurses and patients on a regular basis

• Utilizes Wix tools to develop design and layout• Formatted information in the way its appeal-able for farmers markets• Uploaded and edited pictures, PDFs, word documents, and logo• Setup calendars through Google Apps

Managed food and money, assisted customers and collaborate with team members, maintained OSHA environmental standards

• Developed design and layout• Formatted information • Uploaded documents • Collaborated with board members

Managed groceries on shelves, customer service, managed money accurately