Christopher Willy Email & Phone Number

Austin, TX, US

Austin, Texas

• Manage internal technical support staff, repairs and remediation, operational planning, and risk mitigation in an Information Center environment consisting of over 500 enterprise users.
• Develops, reviews, and periodically revises departmental systems and security policies, procedures, and manuals as necessary to maintain acceptable service levels, coordinate customer training, and ensure the proper.
• Responsible for the direct supervision of Information Management Officers who provide level I, II, and III support, troubleshooting, repairs, testing, process automation and modification of Local Area Network and Wide.
• Manage hardware and software troubleshooting procedures. Aid in the requisition of replacement parts and media, and the lifecycle management processes for all networked devices and peripherals.
• Prepare budget proposals and operational expenditure statements.
• Manage all procedures related to the identification, prioritization, & resolution to end user help requests. Provide superb and timely customer support by managing the troubleshooting and resolution processes of a wide.