• Drives standardization, best practices, Churn and Risk reporting as well as continued adoption of Daily management for the success organization. • Spearheaded company initiative to launch a digital customer success experience. By leveraging Gainsight PX I'm building in app engagements, bots and creating content to help customers realize additional value and success.

• Built and lead a team of dedicated Customer Success Managers responsible for managing the organization's largest clients (Enterprise and Too Big To Fail customers)• Conceptualized, built and managed ServicesChannel's team of "Technical Delivery Managers" responsible for the delivery of Accelerated Developments Projects (Semi Custom Enhancements)

• Standardized onboarding for new key account CSMs; defined Executive business review templates; CSMs handpicked for each key account based on the customer needs and personalities

• Played integral role partnering with ServiceChannel onsite support team to propel solutions and help Walmart through issues both efficiently and effectively • Defined processes and structure to ensure success with largest customer and methods; served as a translator to ServiceChannel to advance understanding of Walmart's operations, systems, and structures• Proficiently worked with Account Management Team on contract renewals, orders, and upsold business to meet 100% renewal rate

• Kicked off and led the US Discovery effort to extract, document, and define the business and system processes of the world’s largest and most complex Facilities Management operation• Drove the Japan market to conceptualize a non-paper-based system in which processes and approvals could be automated• Identified areas of improvement and opportunity to leverage the TRIRIGA product more effectively for Walmart by standardizing fixed assets across all modules

• Built the strategy for an IBM sanctioned design thinking session located in Austin Texas; employees participated from different backgrounds and regions in facilities management participated• Crafted a global minimum delightful experience for facilities maintenance employees using a mobile application• Conducted fit gap analysis on several 3rd party mobile applications for facilities maintenance, provided senior leadership vision of the future application, and used to make the final platform selection

• Functional expert and owner of Walmart's SAP Facilities Maintenance Module• Techno functional employee helping to understand and build SAP/Legacy interfaces to Walmart's TRIRIGA system

• Managed and processed daily production data from factory floor including; Raw Material consumption, batch processing, product created, packaging materials, product packaged and product warehoused and shipped.• Strong interpersonal skills that support team environments and high energy work ethic. Helped create SAP, batch management, ingredient receiving, Zpak, SAM, and PACKX training programs for use with several successful new hire training programs. Member of the factory’s emergency response team

• Managed inbound flow of new and used cars for large Denver area dealership including direct responsibility for management of Nissan’s premium cars and customers• Received new cars directly from Nissan, successfully working with transport companies and dealership employees to quickly unload transports and perform pre-delivery inspections along with coordination into the ADP software for dealership operations. Responsible for starting the dealership’s first rental car program that has grown into a significant business and still operating today• Able to maintain dealership’s strict standards of a three day turnaround time on used cars, while not sacrificing quality

• Oversaw professional services delivery at a Mars facility for NRX’s Asset Hub, a SAP Business Endorsed Solution• Organized and managed two groups (12 people) of teams working on Master Asset Data and Inventory • Exercised project control and was the main liaison between Mars and NRX for the projects. Trained Mars employees on the use of NRX’s software solutions and methodologies