• Accountable for maximizing branch revenues, sales, customer satisfaction, branch staffing and minimizing operating losses • Responsible for branch compliance with bank policies, procedures and operational integrity• Prioritizes, manages and communicates promotional campaigns and product iniatives • Conducts cold calls on prospective retail and small business customers• Creates and manages to branch business plan• Represents the bank in our local community

• Managed Pre-Sale office prior to grand opening and coordinated onsite construction logistics • Worked closely with Retro Operations Director to prepare for Day 1 opening of the facility• Created detailed operational procedures to provide a step by step guideline for staff members• Responsible for the day to day operations of the health club consisting of over 3000 members• Managed a staff of 16 including an assistant manager, front desk staff, child sitting staff and trainers• Coordinated all new staff hiring and performance reviews as required• Administered the staff payroll in Quick books as required by the owners• Trained staff on day to day operational procedures, sales tours and general customer service• Partnered with EFT (Effective Fitness Training) to manage the training of all clients including day to day customer service requests and cross selling products and services • Worked closely with onsite Chiropractor and Physical Therapist to cross sell products and services• Consistently met and exceeded sales targets for memberships and juice bar products• Reduced facility operating expenses by researching alternative vendors for products and services• Work with local businesses and community groups to promote the facility and increase membership sales• Actively participated in all community events and onsite sales and information sessions• Consistently ranked in the top five based on spot audits of the facility conducted by Retro Fitness• Coordinated onsite inspections for the Board of Health to adhere to all health standards and regulations• Attended Annual Retro Fitness Mangers Meeting to discuss management, sales and marketing strategies

Product Manager – Assistant Vice President 2004 – 8/06• Responsible for improving support, maintaining profitability and capitalizing on growth opportunities for the National Vault Services and Northeast Deposit Services • Utilized strong analytical skills investigating and solving critical customer problems• Partnered with product sales specialists on request for proposals (RFP’s), pricing, operational issues, implementation and all customer needs for two core cash management products• Product liaison for merger activities delivering subject/product knowledge and system requirements for effective migration and appropriate customer communicationsProject Business Manager – Assistant Vice President 2003 – 2004• Charged with planning organizational realignment which resulted in process streamlining and staff reductions resulting in a $3.4 MM savings • Appointed Real Estate liaison working on compression of space requirements analyzing short term and long term needs resulting in a $2 MM savings Customer Service Manager – Assistant Vice President 2000 – 2003• Managed 12 Customer Service Representatives providing critical inquiry support, counterfeit reporting, BSA compliance, order entry and new account set up for all Cash Services• Directed vendor management of armored carrier’s ensuring all coin processing, order packing and transportation were addressed properly for over 400 branches in the tri-state• Responsible for $50MM daily file consisting of customer and branch coin and currency orders• Directed unannounced vendor audits ranging from $10MM - $95MM• Member of a project team that partnered with Deloitte to develop and distribute RFI and RFP’s to analyze and outsource Cash Services resulting in over $3.5 MM savings• Responsible for developing product pricing, coordinating BAI benchmark study for industry best practices, collecting RFP responses and supporting sales staff on customer calls