Christopher Winfield Email & Phone Number

As a Logistics Coordinator I have the honor of using my hunting skills to find new business within the Wichita and surrounding area. I build relationships with over-the-road transportation companies to come up with the best freight solutions to meet their needs. Strategically I use solution selling to develop and execute a customized plan to improve.

Romeoville, IL, US

As a Solution Sales Consultant, I had the privilege of assisting local customers achieve their technology and security goals. Primary duties included engaging with customers to understand their needs, problems, strategies and priorities in order to be proactive in delivering a proposal to add value to their environment. Responsible for overall market.

Atlanta, GA, US

• Developed new strategies for customer retention activities.
• Responded to customer queries and addressed service complaints in a timely manner.
• Developed product presentations and demonstrations for customers.
• Analyzed customer feedback and developed new techniques to ensure customer retention.
• Provided excellent customer services and ensured customer satisfaction.
• Built positive working relationships with customers for repeat business.

Bellevue, WA, US

• Supervised fifteen to sixteen customer retention representatives in a high volume call center of 400 to 500 people.
• Managed employees payroll, leave of absence requests, meetings, etc.
• Interviewed, trained and coached employees.
• Named one of the Top Three coaches in the call center.

Bellevue, WA, US

• Managed and trained 12-15 representatives on product knowledge and sales.
• Led and motivated team to increase sales and ensure efficiency
• Analyzed sales figures- Utilized excel to record sales figures for data analysis and forward forecasts to interpret trends and facilitate planning.
• Handled employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews.

Bellevue, WA, US

• Handled billing, troubleshooting phone calls.
• Built rapport with customers to create a quality experience.
• Acted as peer coach with fellow team members below objective to improve sales, service quality and efficiency.
• Worked as a mentor to new hires and Trainees for sales and systems.
• Performed all duties of a service representative including sales, billing inquiries, and customer service. Acted as a communications consultant for, utilizing T-Mobile’s product portfolio.