-Managing a 365-Exchange-AD-Azure hybrid environment. -Working directly with client board members and department heads across multiple organisations.-Designing custom systems to match the clients’ needs, often involving planning and scheduling vast data migrations.-Working with SQL databases and supporting a range of Finance and HR systems.-Procuring licenses, domains, certificates and warranties and tracking their renewals.-Managing the service desk team; training IT technicians. Producing reports for IT statistics and staff performance.-Assisting with the design for in-house rebranding, UIs and web sites.-Leading IT inductions for onboarding client staff. Planning and hosting meetings/presentations of varying sizes.

-Service Desk IT technician; telephone, e-mail, on-site and remote support.-PC building and deployment, user setup and license procurement and allocation.-Network printer and telephony configuration.-Creating user-friendly guides and maintaining IT procedure documentation.-Creating and maintaining a self-service guidance portal for end users.-Automating procedures using PowerShell, CMD, and VBA and Power Automate.-Deploying software and managing update rollouts.-Patching and VLAN management.-Configuring and deploying group policies.-Arranging for hardware disposals, repairs and returns.

Designing logos and websites.Video editing and layout design for promotional material.Making automated reports for clients using VBA.Setting up and maintaining technical equipment for staff.General IT and accounts support.