Christopher Wioskowski Email & Phone Number

Milwaukee, Wisconsin, United States

Dearborn, Mi

Responsibilities include:• Collaborate with management to find IT solutions and set best practice standards.• Coordinate and manage IT team to ensure completion of projects.• Coordinate and oversee the IT helpdesk, including creation of support policies.• Design, implement, and maintain virtualization hardware and virtual servers to ensure high availability and speed.• Design, implement, and maintain LAN/WAN to ensure connectivity between all sites, with failover services to prevent downtime.• Design, implement, and maintain network, server, and endpoint security, including MFA, VPN, training, and creation of policies and supporting documentation.• Design, implement, and maintain backup solutions.• Design, implement, and maintain Active Directory Group.• Design, implement, and maintain on-prem Cisco VOIP phone system• Implement and maintain PolicyPak Cloud policies, to ensure application deployment for remote users.• Maintain Office 365 tenant, including Exchange and SharePoint administration. • Design and maintain company Intranet, hosted in SharePoint, with a focus on ease of use.• Oversee the design and implementation of Intune.Key Achievements: • Migrated company from collection of aging contact management and financial software to an ERP system, SYSPRO.• Standardized hardware and software for desktops and laptops to ensure a standard computing experience and to streamline IT support.• Virtualized all on-premise servers leading to improvements in stability, performance, and cost savings.• Implemented security policies in all aspects of the company to ensure data integrity and losses in productivity due to virus, breaches, and data encryption attacks. Improvements included VPN, MFA, software restriction policies, firewall hardening, and user training programs including KnowBe4’s Security Awareness Training.• Improved WAN and VPN connectivity and redundancy to eliminate downtime during ISP outages and increase productivity of remote workers.

Livonia, Mi

Responsibilities included:• Designed and implemented project to update servers from Windows NT 4.0 Server to Windows SBS 2003 R2 and desktops from Windows 98 and Windows XP to Windows 7.• Designed and implemented existing network physical layout and domain layout.• Design and implement security processes and procedures for remote users.• Maintain and develop solutions for Moodle based e-learning portal.• Maintain and develop all technical support material for Kayako SupportSuite as well as determine technical support policies.• Provide technical support to customers for both the e-learning portal and software.• Maintain all servers and desktops, as well as research and purchase replacements as needed.Key Achievements: • Spearheaded research into replacing existing e-learning portal with Moodle, which lead to significant cost savings. • Designed and implemented entire network structure, including adding security features such as a firewall, VPN services, EFS on laptops, and Active Directory policies. • Developed technical support policies and created an outward facing technical support section on the company website, utilizing Kayako SupportSuite, to facilitate tracking of technical support issues to assist end users and internal software developers in identifying and correcting software bugs.• Created company policies and procedures governing corporate security, email and Internet usage, access control, and incident response.• Performed exhaustive testing of all company-built software products to identify potential issues with software setup and configuration to facilitate proactive creation of support documentation.• Led a team of software developers in the creation of a new, Flex based version of the company's flagship software.

Westland, Mi

Responsibilities included:• Assessed customer's technical issues with a wide range of products, including computers.• Recommended and sold solutions to customers. Provided sales floor support as needed.• Performed hardware and software repairs on computers running a wide variety of operating systems, including Mac OS, Windows and Linux.• Performed data backup and recovery services.• Provided training on multiple software products to customers.

Troy, Michigan

Responsibilities included:• Maintained and monitored all Windows based servers.• Monitored and maintained network infrastructure• Provided hardware and software support for all company computers including creation of standard application deployment profile for all users.• Developed and maintained company hardware and software asset database in Access.• Monitored and maintained server backups, utilizing tape libraries and Backup Exec software. Key Achievements:• Created and implemented company wide training on Microsoft Office products, with a focus on Outlook.

Rochester, Michigan

Responsibilities included:• Assisted end users with software difficulties. • Maintained software and hardware on all computer lab desktops. • Maintained Linux and Windows server based print queues. Key Achievements:• Installed and maintained multi-package software environments while developing standards and documentation on Windows and Macintosh based computers.

Troy, Michigan

Responsibilities included:• Provided hardware and software support for all company computers. • Monitored and maintained network switches, hubs, and frame relay.• Assisted in maintaining Access database of company computer and software assets. Key Achievements:• Designed a front-end for the company computer and software asset database.

Bachelor'S, Electrical Engineering

Activities and Societies: Golden Key Honor Society, Etta Kappa Nu

Bsee, Electrical And Electronics Engineering