Christopher Wireman Email & Phone Number

Wise, Virginia, United States

Working remotely supporting accountants and small business owners withQuickbooks online products.Assisted customers with QuickBooks Online (QBO) account setup and maintenanceResearched and resolved customer inquiries related to QBO products and servicesUtilized advanced QBO features to assist customers in managing their businessesTroubleshot customer inquiries and provided solutions to customers in a timelymannerExpert in QuickBooks Online (QBO) payroll and related softwareProven ability to troubleshoot and resolve payroll issuesUtilized excellent customer service skills to respond to inquiries fromcustomersProvided technical and customer support to QuickBooks Online (QBO) PaymentsusersDiagnosed, troubleshot and resolved technical, functional and data relatedissues for customersCollaborated with product and engineering teams to identify and resolve softwaredefectsMaintained customer service logs and documented customer interactionsAssisted customers in setting up QBO Payments accounts, configuring paymentoptions and processing paymentsResearched and resolved customer inquiries, issues, and complaints related tothe QBO softwareAssisted customers in preparing monthly financial reports using the QBO softwareUtilized problem-solving skills to troubleshoot and resolve customer complaintsCollaborated with internal teams to ensure customer inquiries were addressedquickly and efficiently

Pennington Gap, Virginia, United States

Customer service rep and senior team lead for inbound salesPerformed quality monitors and coaching for agentsMaintained occupancy reports and attendance recordsLead quality feedback and disciplinary meetings

Big Stone Gap, Virginia, United States

Greet customers and offer seating optionsProvide menu and recommend food and drink options based on customer queriesPromptly serve food orders and various hot and cold beverages to customersCheck back to ensure customers are satisfied with all food itemsDescribed daily specials and recommended popular dishes on requestDeliver menus to guests on arrival, take drink orders, and offer appetizersuggestionsAccurately record and submit each guest’s food order to the kitchen staffDeliver meals to table promptly to ensure all food is served hotCheck salad bar temperatures, and rotate cold foods to ensure safety andcompliance with health regulationsStocked and restocked [beverages, garnishes, and glassware and silverware] asneededMaintain a [clean and orderly] work area at all times