Deliver all requested food items early or right on time for a great delicious experience.

SUMMARY: The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory. The CSM exceeds customer’s expectation by delivering WOW! Customer Service to all AZ Commercial accounts

Position SummaryThe Assistant Store Manager (ASM) assists the Store Manager with leading company initiatives and ensuring maximum productivity, training and retaining high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone’s expectations. Assistant Store Managers exceed customer’s expectation by delivering a WOW! Customer shopping experience by Living the Pledge every day.

Provider of top class service to make sure the customer has all pending auto parts needs fulfilled the first visit.

Provide Excellent customer service to all clientsContact and follow up on all potential new customers.Process orders for customers via email, phone call and text message. Keep track of received data and source documents. Prepare, sort source documents and identify and interpret data to be entered. Confirm accuracy of data such as course numbers, days, dates, times, locations, and instructors. Compares data entered with source documents, or reenters data in verification format on screen to detect errors.

Answer Phone Calls and Emails to address any customer concern with the highest level of response and attentionCoordinate and dispatch Mobile Technicians to perform onsite vehicle repair at the customer’s work, office or home locations.Order parts needed for repairs and ensure customers are up-to-date on part arrival datesReview in-house service center appointments for opportunities to offer mobile repairs.Ensure all customer concerns are accurately noted down and recorded in our dealer management system.Provide repair estimates and obtain proper authorization for customer pay out of warranty workFollow up with Customer on services provided; ensure they are satisfied with the work performedFind solutions to heated customer situations that work in the best interest of the customer and the company.Windows computer system Technical support for office personnel.

Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention.Return missed phone calls, email in no less than 5 minutes.Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.Accurately record issues and data into Dealer Management System. Attention to detail critical.Conduct Transactions w/ system; walk customer through correction and provide summary.Communicate estimated completion time, regular updates and follow through on each customer vehicle.Coordinate the detail of every vehicle prior to delivery.Coordinate the delivery time or pick up with each customer.Follow up with Customer on services provided; ensure they are satisfied with the work performed.Perform detailed daily record keeping and reporting.

Answer multi-line phones, directing calls to appropriate staff, answering questions, and taking messages as needed.Coordinate appointments for our customers.Greet and provide directions or information to customers.Provide effective and courteous service to all visitors and existing employees.Available to work on administrative activities and other management requests.Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold.Effectively handle multiple priorities, organize workload, and meet deadlinesWork closely with the Service team to ensure a great experience for employees and customers.

Vehicle cleaning (wash and minor detailing)• Deliver vehicles between production, service and sales operations• Parts runner - expedite parts requirements as directed from Parts Operations• Clean shop and Parts Operations• Truck & Trailer service and maintenance• Miscellaneous jobs as required

Answer all incoming calls and schedule appointments for the service departmentRemind, confirm and follow up on appointments.Daily assist service writers in providing customers with excellent service (writing service as needed, explaining repair order details, up-selling needed services) Call customers to schedule appointments for their first service, routine maintenance, and needed repairs.· Manage onsite rental car fleet (update maintenance, daily update of inventory, update DMV registration, stock-in/remove cars from fleet)Provide in-person and over the phone customer tutorials on Lexus vehicle infotainment systems.Host new vehicle owner events and answer any questions regarding the vehicle's functionality.Windows OS Desktop support for office personnel

Assist store manager to coordinate store staffAssist in managing wholesale deliveries and invoice processing.Daily inventory maintenanceManage schedule and payroll for entire storeProcess daily reports (gross sales, fleet maintenance, projected sales)Open and close store.

Assuring employees are up to date on sales and special promotions. Assure employees are trained properly to do their job at full proficiency. Help prevent theft with high knowledge of loss prevention. Greeted customers in a timely fashion while quickly determining their needs.