Christopher Wray Email & Phone Number

Mesa, Az, Us

Senior Salesforce Implementation Consultant for Higher Education projects

Remote

Responsible for the administration of Salesforce. Worked with training on the use of flows, process builder, custom object creation, security, call center integration, omni chat, service cloud, communities, knowledge, reporting, and dashboards. I regularly work with business users to develop custom solutions to meet their needs through flows, forms, and integrations with other systems. I am responsible for managing my team across the multiple applications we support. Utilizing Salesforce for our project management system I ensure my team's efforts are tracked to provide ease of information to management.

San Diego, Ca

I am responsible for the management, deployment, and support of multiple Windows and Linux applications as a member of the Enterprise Resource Planning Technologies department of the University of San Diego's Information Technology Services. As a Business Systems Analyst I am responsible for the planning out of projects, requesting of resources, and keeping those resources on track to ensure a successful implementation. During this process to create/implement a application/solution it is important to liaise with the groups I am trying to help to get a good understanding of their business practices. By fully understanding how their process works our team can go beyond automating a simple task but implement a solution that will make their entire process more efficient.My current position also involves the support of many applications. To provide efficient support I regularly work to automate tasks using basic shell scripting in either Windows PowerShell or Bash. I routinely set up applications to work with our CAS server to allow for a Single Sign On user experience. Linux Applications Supported: (Red Hat 5 & 6)Luminis 5.2.1.0 (Liferay) - Versions 4 through 5.2.1.0.BEISCASOpenDS/OpenDJDrupal 7NagiosInformaticaApacheTomcatPHPWindows Applications Supported: (Windows Server 2003 and Windows 2008R2)Banner Document Management Suite (v6.50.124-6.52)SharePoint 2010EMS (Event Management Systems)WebTMACS GoldMicros 9700Cloud Applications:SalesForceFormAssemblyInformaticaDatabases Types Supported:OracleSQL ServerMySQL

San Diego, Ca

Responsible for the management, deployment, and support of multiple Windows and Linux applications as a member of the Enterprise Resource Planning Technologies department. Work with Systems team to ensure server uptime for applications. Managed service tickets created by Help Desk for application issues that were not able to be resolved by first level support.Managed Banner Document Management System (BDMS/Application Xtender) providing training to users, setting up security profiles, setting up cabinets, provisioning user accounts, and set up automatic indexingSetup and implemented Alertus software for Emergency Alert notifications to be delivered to PC’s and Mac’s with the desktop client installed. Alertus works in conjunction with Blackboard emergency alerts by monitoring an RSS feedDeployed and maintained application and servers for WebTMA (Facilities Management)Worked with the mobile team to deploy USD Mobile app using Ellucian GO as the basis for the application. Deployed for Android and iOSManaged CBORD applications of CSGold and Micros. Was directly involved in upgrading from CSGold 5 to 6. Configured PowerShell scripts to monitor application processes, send email alerts, and resolve common issuesResponsible for provisioning accounts and administration of CRM (SalesForce) using TargetX. Responsible for creating, updating, and maintaining e-forms beginning with HTML e-forms and a gradual transition to FormAssembly e-forms using LDAP authentication and integrating responses to go directly to SalesForceResponsible for maintaining bookstore software WinPRISM by Nebraska BooksManaged and maintained USD’s SharePoint application. Creating new site collections, sites, provisioning accounts, Responsible for supporting Onity application that manages door access throughout the University and dormsSupported StarRez housing application. Involved in upgrading to version 9.2

Reno, Nevada Area

Assisted engineering company with setting up of expandable Linux cluster. The distributed cluster processes jobs supplied by Ansys 15 to the cluster head where Torque distributes the jobs to each server as they have resources available. This distribution allows for faster and more complex math equations to be processed in a timely manner. This particular job started with the installation and configuration of RHEL 6.4. Next I set the system up with all RPM files required to run Ansys 15, Warewulf Cluster Manager, MPICH2, Torque, GKrellM, and rSnapshot. With those I could begin the installation of Warewulf Cluster Manager, configure the VNFS that is deployed to each node, and ensure that the jobs were managed by Torque. After which I setup GKrellM for resource monitoring which shows all servers at the head node by pre-configured shortcuts when viewed using VNC. After configuring the cluster Ansys 15 was installed on the cluster head so as to be able to execute jobs on the cluster from NFS shares.Key Software Installed and Configured:Ansys 15Warewulf Cluster ManagerTorque (PBS Scheduler)

Carlsbad, Ca

Provided customer support to internal ViaSat employees for client side issues on Windows XP, Windows 7, Windows Server, RHEL, Ubuntu, Mac OSX, Cisco IP Phones, MS Office, Adobe Creative Suite.Created scripts to automate common problems in bash, batch, and powershell.Created KB articles for common issue to update IT Wiki.

Provide support via phone, email, and on site to local users. Maintain tickets in a logical order. Service tickets assigned to me. Support mobile devices (iPhone, Blackberry, Android). Image computers using Ghost. Copy image of machines to another HDD. Working with users in a secure environment to provide a environment with little to no downtime to the end user.

Support of Windows XP, Windows 7, Mac OSX 10.5.x, and Mac OSX 10.6.x operating systems.Repair/maintenance of Desktops and Laptops.Support of Microsoft Office 2003, 2007, 2008, and 2010 for Windows and Mac.Implemented asset management program to keep track of company resources.Maintained printers including inventorying of toner and keeping supplies on hand.Maintained VOIP phone server, administered queues, users, and deployed all telephony.Implemented ticketing system for documenting all user issues and requests.Created FTP for transmission of files between design team and vendor factoriesDesigned IT web page to allow for easy access to vital IT information including servers, phone numbers, emergency contact list, asset tracking, and applications.Assisted in troubleshooting with Red Hat Enterprise Linux issues under the supervision of IT Manager. Managed and maintained all mobile telephones including Android, iPhone, and Blackberry devices.

Remote support of customers for Mitchell 1/Snap-On Repair and Estimator Software.Use of Team Viewer remote support software to assist mechanics and shop owners to use the company software.Ensured that customers were eligible for support by working with our billing and collections departments.

Support of CareConnect Applications (Powerchart).Responsible for providing a 80% first call resolution.Support for Microsoft Office 2003 and 2007 products.Use of Remedy/OPAS for all documentation and management of tickets/work orders.Worked in accordance with HIPPA regulations.

Did not work at location straight through the entirety of this time period. Worked at Lowes a total of 5 years

Flew cargo between Burbank California and Mesa Arizona

Bachelors, English, Math, Physics, Management, Economics, Human Resources, Computers, Aviation

Education record

Unix Systems Administration and Java Programming Courses