• Successfully enhanced revenue through strategic initiatives, optimizing sales processes and delivering outstanding client support.• Leveraged expertise in Python, Java, and PHP to develop innovative solutions that contributed to business growth.• Proficiently led and managed a dynamic team responsible for sales support and client assistance, fostering a collaborative and efficient work environment.• Demonstrated proficiency in cloud technologies by utilizing both AWS and Azure to deploy and maintain scalable applications.• Actively participated in sprint meetings, facilitating effective communication and coordination within cross-functional teams to achieve project milestones.

• Assumed the role of interim product manager, guiding and steering product initiatives to successful outcomes.• Developed systems aimed at optimizing the judicious and efficient allocation of clients' advertising budgets to yield enhanced results.• Received company-wide recognition with an award celebrating exemplary embodiment of the teamwork company value.

• Acquired proficiency in new troubleshooting techniques, expanding skill set and enhancing problem-solving abilities.• Operated effectively under the pressure of system failures, devising prompt interim solutions and implementing comprehensive fixes to ensure continuous business operations.

• Earned the prestigious CEO Circle Award on two occasions for conceiving innovative growth ideas aligned with current industry trends.• Implemented task automation strategies, resulting in increased client satisfaction through streamlined processes and timely service delivery.• Developed and optimized processes that significantly enhanced the efficiency and effectiveness of the client service team, contributing to overall improved service quality.• Established a comprehensive ticketing system utilizing Salesforce, leading to an elevation in ticket quality and a reduction in instances of missed communications.

• Conducted data analysis for the entire sales department, providing crucial insights that informed leadership decisions regarding client strategy.• Spearheaded the identification of revenue-boosting opportunities and cost-saving measures by developing programs capable of analyzing substantial datasets.• Thoroughly investigated system bugs and issues, collaborating closely with engineering teams to identify and implement effective solutions.

• Use independent judgment and decision-making to manage book of business of up to $1MM per month• Provide excellent service to all internal and external customers at all times• Assist Sales in bringing new clients on board and set them up in our systems• Monitor the performance and health of client campaigns and optimize them to ensure continuous improvement• Use MYSQL to tailor solutions to each client

-Maintained the Luxe website by updating pages using HTML, CSS, and JavaScript-Enhance the customer experience by providing feedback to app development team- Communicate with logistics and trust & safety team to ensure optimization of the Luxe products-Quality assurance and testing for the new Hertz on Demand Luxe platform-Managed operations for 30-40 valets in 6 cities-Created SQL queries using Chartio to analyze customer / valet interactions

• Created interactive websites using the latest HTML, CSS, JAVASCRIPT, and PHP Languages• Used Google analytics to analyze marketing strategy success ratios from traffic• Provided monthly technical support on an as-needed basis

I built and managed a full Personal Training business in which I designed programs and educated clients on how to live a healthy lifestyle and safely exercise. I created programs and successfully kept my clients on track to achieve goals that they never thought they could achieve.

• Team MVP for 2012 in May, July, August, September, and November.• Consistently high rates from customer satisfaction surveys.• Modeled and processed loans and withdrawals.• Specialized in the 401k product.