Christopher Wright Email & Phone Number

London, United Kingdom

West Thurrock, Essex, United Kingdom

I am responsible for achieving high levels of customer satisfaction through the delivery of record management operational services through effective support, supervision and development of the team. I am also responsible for the governance, coordination and communication, including change, incident management and problem resolution.Key SkillsExperience in.

Basildon

• Summary of key areas of responsibility:
• Responsible for site that produces 120 million digital prints, 40 million mailing packs as well as scanning 50 million documents
• Have helped to lead operations in multiple sites across the UK
• Full profit and loss accountability for Business Unit
• Introduced modern management techniques such as lean, balanced scorecards, standard operating procedures and multi skilled training matrices.
• Keep abreast of market trend… Show more Summary of key areas of responsibility:

London, United Kingdom

• My role was to manage a busy print and mailing bureau which ran 24 hours a day, 6 days a week. My responsibilities were to deliver an exceptional customer experience, achieve revenue and contribution targets, develop.
• Exceeded contribution targets
• Exceeded service delivery targets
• Excellent customer retention
• Consolidation of business units